Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Olvera Diaz

McAllen

Summary

Dynamic customer service professional with a proven track record at Let S Fly Travel Agency, enhancing customer satisfaction through exceptional service and problem-solving skills. Bilingual in Spanish and English, I excel in guest relations and food safety, consistently receiving positive feedback for my contributions to team efficiency and guest experiences.

Overview

4
4
years of professional experience

Work History

Costumer Service

Let S Fly Travel Agency
04.2025 - Current
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Enhanced customer service by efficiently managing COVID-19 hotline operations.
  • Received consistent excellent feedback on work quality and customer service.

Hostess and Kitchen Assistan

Mariscod El 7 Mares
02.2023 - Current
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered customer questions about hours, seating, and menu information.

Hostess and Kitchen Assistant

Mayan Chef
02.2022 - 12.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Universidad Motolinia Del Pedregal
05.2001 -

Skills

Exceptional customer service

Retail sales customer service

Food preparation

Food presentation

Food safety

Guest relations

Greeting guests

Languages [ Spanish

100 % English Comprehension

90 % Fluent English Speaking

Timeline

Costumer Service

Let S Fly Travel Agency
04.2025 - Current

Hostess and Kitchen Assistan

Mariscod El 7 Mares
02.2023 - Current

Hostess and Kitchen Assistant

Mayan Chef
02.2022 - 12.2022

High School Diploma -

Universidad Motolinia Del Pedregal
05.2001 -

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Veronica Olvera Diaz