VERONICA REBOLLAR
Houston
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and Salesforce coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
12
12
years of professional experience
Work History
GLOBAL INTERNATIONAL PATIENT REFERRAL SPECIALIST
Shriners Hospitals for Children
Tampa, FL (Remote)
09.2021 - 07.2024
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Ensured continuity of care by regularly updating patient records with recent test results or changes in medical history.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
- Entered patient data using Salesforce to document referrals and results.
- Coordinated multidisciplinary teams during complex cases by sharing relevant patient information among providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Prepared and processed patient referrals and transfer requests.
PATIENT SERVICE SPECIALIST
The University of Texas Medical Branch
Houston, TX
03.2021 - 08.2021
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
DEPARTMENT ASSISTANT II
Shriners Hospitals for Children
Houston, TX
01.2018 - 02.2021
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Assisted Registered Nurse in providing care to infants, children and adolescents.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
ACCOUNT SPECIALIST
Palmer Logistics
Deer Park, TX
03.2017 - 12.2017
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
SCHEDULE COORDINATOR
Sleep Diagnostics of America
Houston, TX
10.2016 - 03.2017
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Processed patient payments and scanned identification and insurance cards.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
DATA ENTRY SPECIALIST
Jordan Health Services
Pasadena, TX
07.2015 - 10.2016
- Prepared and sent financial statements to support bookkeeping functions.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Interviewed patients to collect medical information and insurance details.
- Briefed personnel on potential health threats specific to unit location and administered preventative care.
- Developed, managed and updated patient medical records, fulfilled all patient needs and communicated with employees on different shifts to ensure standardized and accurate patient care.
ELIGIBILITY CUSTOMER SERVICE REPRESENTATIVE
Harris Health Systems
Houston, TX
01.2015 - 06.2015
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
PRICEBOOK ADMINISTRATOR
Denny Oil Company
Nacogdoches, TX
01.2013 - 05.2015
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
- Managed vendor relationships to support supply chain and maintain product quality.
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
- Answered telephones and directed calls to appropriate staff members.
Education
Associate of Applied Science Degree -
San Jacinto College
Pasadena, TX05.2021
Skills
- Payroll administration
- Organized scheduling coordination
- Timely follow-up communication
- Experience in healthcare systems
- Maintaining patient confidentiality
- Experienced in medical terminology usage
- Effective caseload management
- Bilingual
- Digital patient records management
- Referral waitlist coordination
- Effective problem resolution
- Medical charting
LANGUAGES
Bilingual - Spanish/English
Timeline
GLOBAL INTERNATIONAL PATIENT REFERRAL SPECIALIST
Shriners Hospitals for Children
09.2021 - 07.2024
PATIENT SERVICE SPECIALIST
The University of Texas Medical Branch
03.2021 - 08.2021
DEPARTMENT ASSISTANT II
Shriners Hospitals for Children
01.2018 - 02.2021
ACCOUNT SPECIALIST
Palmer Logistics
03.2017 - 12.2017
SCHEDULE COORDINATOR
Sleep Diagnostics of America
10.2016 - 03.2017
DATA ENTRY SPECIALIST
Jordan Health Services
07.2015 - 10.2016
ELIGIBILITY CUSTOMER SERVICE REPRESENTATIVE
Harris Health Systems
01.2015 - 06.2015
PRICEBOOK ADMINISTRATOR
Denny Oil Company
01.2013 - 05.2015
Associate of Applied Science Degree -
San Jacinto College