Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Ruiz Villegas

Ciudad De México

Summary

Dynamic Order to Cash Senior Manager with a proven track record at prior experiences, excelling in strategic planning and team leadership. Enhanced cash flow through innovative collection strategies and streamlined operations, achieving operational excellence. Skilled in large scale projects management and fostering strong client relationships, driving cohesive growth and long-term partnerships.

Overview

17
17
years of professional experience

Work History

LATAM Order To Cash Sr Manager

Newell Brands De Mexico
05.2024 - Current
  • Provided strong leadership to enhance team productivity and engagement.
  • Centralized OTC Operations from Colombia, Chile and Peru in Mexico
  • Achieved operational excellence by streamlining processes and implementing innovative solutions to overcome challenge.
  • Enhanced cash flow by improving collection process in LATAM.
  • Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and business continuity.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Utilized data-driven insights to make informed decisions.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.

OTC Manager

Newell Brands De Mexico
01.2020 - 04.2024
  • Managed daily operations of OTC processes to ensure compliance with industry standards.
  • Created and maintained strong relationships with internal / external customers to leverage on them to achieve results
  • Developed and implemented collection strategies to improve cash flow efficiency.
  • Analyzed customer payment trends to inform strategic decision-making for collections.
  • Collaborated with cross-functional teams to resolve complex collection issues promptly.
  • Established key performance indicators to monitor collection effectiveness and staff performance.
  • Designed and maintained financial models to increase the collection forecast accuracy.
  • Managed dispute resolution processes, ensuring timely communication with clients regarding outstanding balances.
  • Reduced delinquency rates by closely monitoring customer accounts and promptly addressing overdue payments.
  • Performed quarterly calculation of bad debt reserve.
  • Maintained strong relationships with external partners such as collection agencies, legal counsel, and industry organizations to support effective debt recovery efforts.
  • Conducted regular audits of OTC transactions to ensure adherence to company policies and regulatory requirements.
  • Contributed to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other teams.


Research Sr. Analyst

Newell Brands De Mexico
02.2019 - 12.2019
  • Analyzed complex datasets to identify trends, enhancing decision-making on OTC processes.
  • Fixed complex problems on electronic billing, addendas, etc.
  • Developed predictive models to forecast business performance, informing strategic initiatives.
  • Collaborated with cross-functional teams to streamline reporting processes and improve data accuracy.

Support Supervisor

CH Robinson
04.2016 - 01.2019
  • Supervised AP and AR daily operations, ensuring adherence to company policies and procedures.
  • Implemented process improvements that enhanced team productivity and efficiency.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
  • Developed training materials to support onboarding of new employees effectively.
  • Monitored key performance indicators to identify areas for operational enhancement.
  • Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.

Continuous Improvement Specialist

Grupo Modelo / AB In Bev
12.2015 - 03.2016

Reporting Analyst

Grupo Modelo / AB In Bev
07.2015 - 11.2015

PTP Analyst

Grupo Modelo / AB In Bev
07.2014 - 06.2015

Level 2 IT Support Team Leader

De Acero
05.2012 - 04.2014

Software Developer

Poder Legislativo Del Estado De Guanajuato
10.2008 - 11.2011

Education

MBA - Business Administration

Universidad De Celaya
Celaya, Guanajuato, Mexico
12-2011

Bachelor of Science - Systems Engineering

Universidad De Celaya
Celaya, Guanajuato, Mexico
12-2007

Skills

  • Team leadership
  • Decision-making
  • GBS Operations management
  • Strategic planning
  • Troubleshooting and problem resolution
  • Talent development
  • Negotiation and conflict resolution
  • Excellent communication

Timeline

LATAM Order To Cash Sr Manager

Newell Brands De Mexico
05.2024 - Current

OTC Manager

Newell Brands De Mexico
01.2020 - 04.2024

Research Sr. Analyst

Newell Brands De Mexico
02.2019 - 12.2019

Support Supervisor

CH Robinson
04.2016 - 01.2019

Continuous Improvement Specialist

Grupo Modelo / AB In Bev
12.2015 - 03.2016

Reporting Analyst

Grupo Modelo / AB In Bev
07.2015 - 11.2015

PTP Analyst

Grupo Modelo / AB In Bev
07.2014 - 06.2015

Level 2 IT Support Team Leader

De Acero
05.2012 - 04.2014

Software Developer

Poder Legislativo Del Estado De Guanajuato
10.2008 - 11.2011

MBA - Business Administration

Universidad De Celaya

Bachelor of Science - Systems Engineering

Universidad De Celaya

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Veronica Ruiz Villegas