Veronica Ruiz Villegas
Ciudad De México
Summary
Dynamic Order to Cash Senior Manager with a proven track record at prior experiences, excelling in strategic planning and team leadership. Enhanced cash flow through innovative collection strategies and streamlined operations, achieving operational excellence. Skilled in large scale projects management and fostering strong client relationships, driving cohesive growth and long-term partnerships.
Overview
17
17
years of professional experience
Work History
LATAM Order To Cash Sr Manager
Newell Brands De Mexico
05.2024 - Current
- Provided strong leadership to enhance team productivity and engagement.
- Centralized OTC Operations from Colombia, Chile and Peru in Mexico
- Achieved operational excellence by streamlining processes and implementing innovative solutions to overcome challenge.
- Enhanced cash flow by improving collection process in LATAM.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and business continuity.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Utilized data-driven insights to make informed decisions.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
OTC Manager
Newell Brands De Mexico
01.2020 - 04.2024
- Managed daily operations of OTC processes to ensure compliance with industry standards.
- Created and maintained strong relationships with internal / external customers to leverage on them to achieve results
- Developed and implemented collection strategies to improve cash flow efficiency.
- Analyzed customer payment trends to inform strategic decision-making for collections.
- Collaborated with cross-functional teams to resolve complex collection issues promptly.
- Established key performance indicators to monitor collection effectiveness and staff performance.
- Designed and maintained financial models to increase the collection forecast accuracy.
- Managed dispute resolution processes, ensuring timely communication with clients regarding outstanding balances.
- Reduced delinquency rates by closely monitoring customer accounts and promptly addressing overdue payments.
- Performed quarterly calculation of bad debt reserve.
- Maintained strong relationships with external partners such as collection agencies, legal counsel, and industry organizations to support effective debt recovery efforts.
- Conducted regular audits of OTC transactions to ensure adherence to company policies and regulatory requirements.
- Contributed to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other teams.
Research Sr. Analyst
Newell Brands De Mexico
02.2019 - 12.2019
- Analyzed complex datasets to identify trends, enhancing decision-making on OTC processes.
- Fixed complex problems on electronic billing, addendas, etc.
- Developed predictive models to forecast business performance, informing strategic initiatives.
- Collaborated with cross-functional teams to streamline reporting processes and improve data accuracy.
Support Supervisor
CH Robinson
04.2016 - 01.2019
- Supervised AP and AR daily operations, ensuring adherence to company policies and procedures.
- Implemented process improvements that enhanced team productivity and efficiency.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Developed training materials to support onboarding of new employees effectively.
- Monitored key performance indicators to identify areas for operational enhancement.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
Continuous Improvement Specialist
Grupo Modelo / AB In Bev
12.2015 - 03.2016
Reporting Analyst
Grupo Modelo / AB In Bev
07.2015 - 11.2015
PTP Analyst
Grupo Modelo / AB In Bev
07.2014 - 06.2015
Level 2 IT Support Team Leader
De Acero
05.2012 - 04.2014
Software Developer
Poder Legislativo Del Estado De Guanajuato
10.2008 - 11.2011
Education
MBA - Business Administration
Universidad De Celaya
Celaya, Guanajuato, Mexico12-2011
Bachelor of Science - Systems Engineering
Universidad De Celaya
Celaya, Guanajuato, Mexico12-2007
Skills
- Team leadership
- Decision-making
- GBS Operations management
- Strategic planning
- Troubleshooting and problem resolution
- Talent development
- Negotiation and conflict resolution
- Excellent communication
Timeline
LATAM Order To Cash Sr Manager
Newell Brands De Mexico
05.2024 - Current
OTC Manager
Newell Brands De Mexico
01.2020 - 04.2024
Research Sr. Analyst
Newell Brands De Mexico
02.2019 - 12.2019
Support Supervisor
CH Robinson
04.2016 - 01.2019
Continuous Improvement Specialist
Grupo Modelo / AB In Bev
12.2015 - 03.2016
Reporting Analyst
Grupo Modelo / AB In Bev
07.2015 - 11.2015
PTP Analyst
Grupo Modelo / AB In Bev
07.2014 - 06.2015
Level 2 IT Support Team Leader
De Acero
05.2012 - 04.2014
Software Developer
Poder Legislativo Del Estado De Guanajuato
10.2008 - 11.2011
MBA - Business Administration
Universidad De Celaya
Bachelor of Science - Systems Engineering
Universidad De Celaya