Vic Lagunes
Cumbria
Summary
Result oriented, highly motivated Project Manager with 7 years of experience in IT, and financial companies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Knowledge Manager / Knowledge Specialist
Mercer
01.2024 - 08.2024
- Used Project Management skills to identify, lead, and coordinated the Knowledge Base content migration to Microsoft 365 environment
- Ensured that Knowledge requests are completed within time and quality by coordinating among operation teams and knowledge technical writers
- Conducted regular meetings with stakeholders to review the status of tasks and completion status
- Used MS Planner and MS Lists to manage the status and ownership of the tasks
- Automated task creation through Use of MS Lists and MS Planner MS 365 to ensure all tasks are completed accordingly
- Used Power BI to export visuals to stakeholders for Tasks and status
Business Intelligence Specialist
CompuCom
01.2017 - 12.2022
- Used projects historical data to translate to business strategies for our different LOBs
- Utilized PM strategies to lead and maintain several projects at the same time
- Utilize complex detailed communication skills to present project status to stakeholders and task owners
- Coordinated with Stakeholders by providing strategic guidance to improve business performance.
Knowledge Manager / Knowledge Engineer
CompuCom
01.2017 - 12.2022
- Oversaw 17 Knowledge Bases for different clients, financial, drugs, health, industries
- Designed and monitored KPIs to ensure deliverables met expectations for clients
- Led Implementation of Client’s Knowledge Base 16 New accounts
- Overseeing, Leading and coordinating the overall process of KB Implementation
- Providing Strategies for High Priority Knowledge to acquire/migrate
- Developed techniques and procedures for organizing, migrating, structuring and enable access to Service-Now Knowledgebase for Clients and Local TS Services
Education
International MBA -
MCA Business and Postgraduate School
Master in Project Management -
ENEB Escuela De Negocios Europea De Barcelona
MBA Business -
ENEB Escuela de Negocios Europea de Barcelona
01.2020
Skills
- Project Management
- Technical proficiency and Business Intelligence Background
- Leadership
- Collaboration with higher management, clients and peers
- Critical Thinking
- Planning and forecasting
- Risk Management
Languages
Spanish
English
Personal Information
Title: Project Manager Technology Platforms
Timeline
Knowledge Manager / Knowledge Specialist
Mercer
01.2024 - 08.2024
Business Intelligence Specialist
CompuCom
01.2017 - 12.2022
Knowledge Manager / Knowledge Engineer
CompuCom
01.2017 - 12.2022
International MBA -
MCA Business and Postgraduate School
Master in Project Management -
ENEB Escuela De Negocios Europea De Barcelona
MBA Business -
ENEB Escuela de Negocios Europea de Barcelona
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