Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vicente Andres Arriaga Perez

Paralegal
Apodaca

Summary

Dynamic Credit Repair Paralegal at Hexaware with proven expertise in client communication and problem-solving. Successfully managed dispute processes, ensuring accurate credit report corrections. Skilled in document filing and adept at fostering client relationships, driving significant improvements in customer satisfaction and operational efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Credit Repair Paralegal

Hexaware
09.2024 - Current
  • Help clients fix errors on their credit reports by sending dispute letters to credit bureaus and creditors.
  • Keep track of disputes, follow up on responses, and update client files.
  • Explain credit repair steps to clients in simple terms and answer their questions.
  • Work with attorneys or credit specialists to challenge unfair items on credit reports.

Quality Assurance Analyst

Teleperformance
12.2023 - 06.2024
  • Escalation Handling: Flag critical errors (e.g., compliance breaches) for immediate corrective action.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Calibration: Participate in calibration sessions with operations teams to maintain consistent scoring standards.
  • monitoring and evaluating customer interactions to ensure compliance with company standards, client requirements, and service excellence.

Flex Client Operations Specialist

Teleperformance
10.2023 - 11.2023
  • Oversaw day-to-day operations, to ensure smooth workflow
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.

Bilingual Customer Service Representative

Teleperformance
08.2022 - 09.2023


  • Provide exceptional customer support for Kohl’s shoppers by assisting with:
    Online Order Inquiries (tracking, returns, cancellations)
    Client Portal Access (account login, password resets, profile updates)
    Billing & Payment Questions (refunds, charges, payment methods)
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.


Education

Technical And Vocational High School Diploma - Industrial Machine Tool Technology

Colegio Nacional De Educación Profesional Técnica
Isidoro Garza García 500, Industrias Del Vidrio NL
05.2001 -

Skills

Document filing

Client communication

Call monitoring

Customer service

Problem-solving

Adaptability and flexibility

Certification

Microsoft office specialist

Timeline

Credit Repair Paralegal

Hexaware
09.2024 - Current

Quality Assurance Analyst

Teleperformance
12.2023 - 06.2024

Flex Client Operations Specialist

Teleperformance
10.2023 - 11.2023

Bilingual Customer Service Representative

Teleperformance
08.2022 - 09.2023

Microsoft office specialist

06-2022

Mobility and Device Fundamentals

10-2019

IC3 Living Online Global Standard 5

10-2019

Technical And Vocational High School Diploma - Industrial Machine Tool Technology

Colegio Nacional De Educación Profesional Técnica
05.2001 -

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