VICTOR ALEJANDRO MUÑOZ PEDROZA

Over the last 2 years at chazeypartners I have been involved with different clients around the world, having the opportunity to work on a immersive and multi cultural environment. I started my position as RPA Developer and after a year I escalated to Senior RPA developer, and currently taking the responsibility on a mix role as Delivery assistant for a client in the US. My most recent experience has grown in the following fields:

• Monitored employee performance to keep projects on task.
• Determined equipment failure root cause and implemented solutions.
• Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
• Controlled project costs by approving expenditures.
• Reduced manual effort required in data processing by automating key business processes using RPA tools.
• Ensured compliance with industry best practices by adhering to established development standards and methodologies.
• Maintained up-to-date documentation of all automated processes, ensuring ease of knowledge transfer among team members.
• Developed custom automation scripts to streamline repetitive tasks, resulting in increased productivity.
• Collaborated with cross-functional teams to identify suitable processes for automation and optimize existing workflows.
• Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
• Reduced customer complaints by implementing proactive communication strategies with clients.

• I am responsible to cover the requirements of new developments based on end-user requirement assigned by analists, provide maintenance to previous developments that are up and running
• Client: Scotts USA
• Uipath frameworks to save time and implements more strategic tasks to cover
• Planning
• Development
• Testing
• Delivery
• Maintenance
• Technical environment
• Uipath
• Database
• SAP
• Google cloud proxy
• SQL
• Vendor master
• Enhanced system performance by troubleshooting, debugging, and modifying existing RPA bots.
• Promoted a culture of innovation and continuous learning within the organization by sharing knowledge, best practices, and lessons learned from RPA development projects.
• Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.

• Activities description:
• Client: Banorte
• Development of automation solutions for testing
• Execution of testing scenarios
• KPIs monitoring
• Planned
• Executed
• Passed
• Defects status
• Reports of execution and automated developments
• Technical environment
• ALM
• UiPath
• UFT
• Kobiton
• Paragon

• Customer service in technical support to customers in the United States and Canada, also half a year providing customer service in billing

• Developed recreational and leadership activities on 2019 summer to children from 7 to 17 years old