Victor Alexis Contreras Padilla
Leon, GTO
Summary
Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up solutions, sales strategies, project management, and work efficiency as well as always having a positive energy no matter what.
Overview
14
14
years of professional experience
Work History
Executive Assistant
Wing Assistant
09.2022 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered a high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond to or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Developed and initiated projects, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
Virtual Receptionist
Smith.ai
08.2021 - 01.2022
- Utilized automated systems to handle customer requests and initiate and complete service orders.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Operated multi-line telephone system to independently handle over 80 calls each day.
Operations Specialist
Next Trucking
01.2021 - Current
- Assisted various departments with change by communicating new improvement plans and expectations.
- Tracked and analyzed reports to determine needed improvements.
- Completed audit papers by thoroughly documenting audit tests and findings.
Customer Care Representative
Bill Gordon & Associates
09.2019 - 01.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos to support business objectives and growth.
Acquisition Specialist and Porch Representative
Porch
10.2018 - 08.2019
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic quarterly sales goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Manager
Zapateria del Karmen
02.2015 - 09.2018
- Rotated merchandise and displays to feature new products and promotions.
- Created work schedules according to sales volume and number of employees.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
On the Job Trainer
Teletech
12.2013 - 02.2015
- Eliminated process gaps by implementing new methods of standardized training.
- Assessed student needs to develop effective customer care training plans.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Tracked attendance and progress against goals for each participant.
Sales Representative
Zapateria Iguazu
02.2010 - 09.2013
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Education
Catherine Everett Elementary School
Modesto, CA USA07.2006
Elizabeth Ustach Middle School
Modesto, CA USA07.2009
Secundaria Abierta SEN
Leon, GTO Mexico06.2013
High School Diploma -
Preparatoria CONAMAT
Leon, Gto Mexico07.2016
Skills
- Customer Relationship Management
- Custom order management
- Complaint resolution
- Sales expertise
- Technical Support
- Staff education and training
- Creative problem solving
- Team leadership and coaching
- Relationship building and management
- Goals and Performance
- Staff Management
- Excellent customer service skills
- Great multitasker
- Flexible & Adaptable
- Resource Allocation
- Project Management
Languages
English 100%
Spanish 100%
Software
Microsoft Office, Google Workspace, Pipedrive, Weebly, Ableton Live, Autocad, RingCentral, Avaya, Salesforce and Humanity
Timeline
Executive Assistant
Wing Assistant
09.2022 - Current
Virtual Receptionist
Smith.ai
08.2021 - 01.2022
Operations Specialist
Next Trucking
01.2021 - Current
Customer Care Representative
Bill Gordon & Associates
09.2019 - 01.2021
Acquisition Specialist and Porch Representative
Porch
10.2018 - 08.2019
Store Manager
Zapateria del Karmen
02.2015 - 09.2018
On the Job Trainer
Teletech
12.2013 - 02.2015
Sales Representative
Zapateria Iguazu
02.2010 - 09.2013
Catherine Everett Elementary School
Elizabeth Ustach Middle School
Secundaria Abierta SEN
High School Diploma -
Preparatoria CONAMAT
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