Victor Antonio Cuervo Aguilar

5G SA / VoNR - Verizon FOA SA Mobility and VoNR Projects:

• Evaluated new features as well as conduct initial test execution phase in laboratory and field before of deployment in the national wide for 5G NR SA domain.
• SA Mobility test for 5G C-Band (Mid band), High band and Low band (spectrum sharing) frequencies as well as troubleshooting, configuration, integration and KPI analysis.
• Parameter adjustment to accomplish different test cases per feature proposed with SA and NSA coexisting configuration as well as NR carrier aggregation, NRDC and NRCA.
• Feature testing analysis with QCAT and QXDM Tools.
• Integration, software upgrade/downgrade for test environment and troubleshooting of CBRS NR-TDD cluster for FOA NR-SA n48 Mobility testing.
• Developed positive working relationships with stakeholders to effectively coordinate activities with engineering field teams.
• NR-gNB trace collection (RAC/BB traces) and analysis to fulfill the flow of the test case scenario proposed.
• Participated in formal internal meetings for test and technical reviews of proposed hardware and features product portfolio.
• Achieved successful project outcomes by maintaining accurate documentation and final reports meeting strict deadlines.
• Wrote, reviewed and edited technical document (MOP) in accordance with customer requirements.
• Supported engineers through mentorship (NPI onboarding plan), offering guidance on complex problem-solving and technical skills development as well as develop comprehensive engineering documents for the team.

5G NSA - Verizon FOA mmWave/C-Band Projects:

• Evaluated new hardware and features as well as conduct test execution phase in Laboratory premises (Plano, Tx.) and Field local markets in EE.UU. before of implementation (CX and IX) in the national wide for mmWave n260 / n261 frequencies with SM6705-G2, SM6701-G1 hardware.
• Ensured seamless customer experience by conducting thorough field testing , field site integrations and call test in Minnesota, San Francisco CA and Arizona markets as well as test case execution with Qualcomm tools.
• NR-gNB and eNB trace collection and analysis with NSA configuration to fulfill the flow of the test cases.
• Enhanced product performance by conducting thorough failure analysis, identifying product issues and provide input to the design team looking for improvements for product optimization.
• Post processing data of log traces and UE log with QCAT and other tools to analyze the call flow and present findings with report elaboration.
• Installed, Integrated/configured, RBS restore for mmWave devices SM6701/SM6705 at field and verified network connections.
• Participated in NR C-Band FOA project with new Baseband BB6648 G2 hardware managing integrations, upgrades/ downgrades, configuration, KPIs analysis and troubleshooting for multiple configurations considering transport IXRE portion
• Collaborated with other customer departments in troubleshooting meetings participating with highly technical skills to facilitate successful project completion.
• Led initial phase for 5G NR C-Band deployment with NIC team as POC, providing input to the team leads and offering guidance through technical configurations and support on complex problem-solving as well as accurate documentation and trainings.
• Supported Baseband migrations from BB6630 to BB6648.

LTE - Verizon FOA - LPRU 4410/4420 DAS Hardware Project:

• Achieved successful project outcomes with new hardware by testing this Antenna System Indoor solution for LTE domain in Laboratory before of deployment.
• Participated in formal meetings and presented technical results for Lab phase with detailed reports and proactive communication to customer, ensuring clear understanding of status and results improving client satisfaction.
• Developed accurate documentation to the customer (MOP) and final reports meeting strict deadlines.
• DAS commissioning, integration, call test, KPI monitoring and conducted rigorous quality assurance test in Arizona market for deployment as well as conducted Field test cases providing guidance to the field team for success project completion.
• Performed initial 5G NR-NSA configuration coexisting with LTE domain with B5/B13.

• Developed and implement comprehensive training programs for engineering staff ensuring alignment with objectives and team project needs.
• Mentored senior engineers, providing guidance and support by troubleshooting and resolving technical issues related to integration and scripting process to accelerate technical skills as well as developed strong working relationships fostering a collaborative environment for the training programs.
• Ensured clear understanding for customer solutions about system design models (2G,3G,4G and 5G), mixed mode specifications, diagrams and charts to provide direction to peers.
• Enhanced team performance by conducting regular assessments and providing constructive feedback to management team and engineers.

• Optimized system performance by troubleshooting and resolving complex technical issues related to integration and scripting and configuration tasks.
• Collaborated with cross-functional teams to identify requirement and deliver integrated systems that met business needs.
• Facilitated knowledge transfer among team members by creating comprehensive documentation on integration processes and best practices.
• Established strong working relationships with team members across to facilitate collaboration on integration initiatives.
• Provided expert guidance during system upgrades, Integrations or enhancements to minimize disruption to activities workflows.
• Ensured seamless user experience by conducting thorough testing of integrated systems before deployment.
• Promoted a culture of continuous improvement within the team by regularly reviewing processes, tools, and methodologies used in developing integrations.
• Attended meetings and took on leadership role as point of contact for ongoing projects.

• Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Collaborated with outside departments to implement system-wide improvements.
• Increased client retention by building trust through excellent communication skills and timely issue resolution.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
• Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Assisted in migration of support systems to cloud, improving scalability and reliability.
• Resolved complex customer issues, leading to increase in customer satisfaction scores.
• Led cross-functional project to improve company's support infrastructure.
• Installed and configured operating systems and applications.
• Researched and identified solutions to technical problems.
• Configured and tested new software and hardware.
• Configured hardware, devices, and software to set up work stations for employees.
• Offered assistance in implementing and developing training programs.
• Installed, configured and maintained computer systems and network connections.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.