Victor Hugo
Operations Manager
CDMX
Summary
Skilled in data analysis and staff development, I've successfully mentored teams to exceed KPI´s.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Manager
AT&T
10.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Operations Manager
AT&T
10.2021 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
SME Team Leader
AT&T
12.2020 - 10.2021
- Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
- Empowered team members by offering opportunities for skill development through workshops, seminars, and online courses tailored to their professional growth needs.
- Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement.
Customer Sales and Service Expert
AT&T
05.2019 - 12.2020
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
Education
No Degree - Architecture
La Salle
Mexico City, Mexico 05.2001 -
Skills
Data analysis
Decision-making
Strategic planning
Employee motivation
Staff development
Writing and comprehending
Music, photographer and foodie
I DJ for a hobbie, search for old music. Photographer for a hobbie but have appeared in a Magazine. Love to search for new spots to eat.
Timeline
Sales Manager
AT&T
10.2021 - Current
Operations Manager
AT&T
10.2021 - Current
SME Team Leader
AT&T
12.2020 - 10.2021
Customer Sales and Service Expert
AT&T
05.2019 - 12.2020
No Degree - Architecture
La Salle
05.2001 -
Similar Profiles
Julie ZieskJulie Ziesk
Senior Technical Business Management at AT&TSenior Technical Business Management at AT&T
Daniel RayDaniel Ray
Retail Store Manager at AT&TRetail Store Manager at AT&T
DESTINY MAGEEDESTINY MAGEE
Retail Sales Consultant at AT&TRetail Sales Consultant at AT&T