
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a customer service manager and project developer for the customer services, accounts receivable and process improvement areas mainly. Exceed in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Experienced in staff development and retention for large groups and mainly in a Shared Center environment. +25 years of experience of working in leader and managerial positions and focus in the following areas: transitions, process creation and implementations, adapting to change and development staff and process quality within different service units, among others. Offers advanced computer skills in MS Office Suite and Tableau.