Victor Osiel Lucio Hernandez
Guadalupe, Nuevo León
Summary
I am the father of two sons and I strive to excel in the tasks assigned to me so I can continue to gain experience to pass on to them in the future. I consider myself a highly social person and capable of quickly forming relationships, creating meaningful connections, especially in the workplace.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Dispatcher
Samax Express
10.2024 - 03.2025
- I worked at this great logistics company as a temporary employee for six months to cover for a dispatcher.
- Directed dispatching, routing, and tracking of 30 fleet vehicles (Truck/Trailers).
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Also i used to negotiate with brokers to establish a cost rate.
City Manager
REALME
05.2022 - 10.2023
- Supervising retail staff in local and national retail chains.
- Oversaw over 20 personnel working in multiple areas.
- Working under pressure, leadership and meeting objectives, knowledge of the competition, good relationships, and teamwork.
- I managed 24 stores.
Bilingual Agent
Hispanic Teleservices De Guadalajara, S.A. De C.V.
05.2021 - 07.2022
- performing the following roles: billing, sales, technical support and collections within the same company.
- Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
Zone Supervisor
Unite Talent Payrolling
09.2020 - 03.2021
- Supervising retail staff in local and national retail chains
- Working under pressure, leadership and goal achievement, competitive awareness, good relationships, and teamwork
- I managed eight stores in the early days of the brand
Partner and Owner
Bronze Restaurant Bar
01.2015 - 11.2019
- In charge of and responsible for restaurant management, employee management, review of kitchen processes, shift scheduling, training, order control, and inventory management.
- Relationship with health and alcohol departments, ensuring everything was in order.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
Sales Manager
Lunox Stainless Steel Manufacturing and Equipment
01.2010 - 10.2013
- Visiting clients in the restaurant, hotel, and industrial sectors, prospecting, sales, technical service, project supervision, installation of kitchens, shelving, cabinets, and a variety of stainless steel furniture in its various variations.
- In addition to these activities, the family business is also invoicing and administration.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Customer Service
Teleperformance S.A. Teleperformance Group
03.2006 - 09.2009
- Respond to customers, make outbound calls, process orders and payments, follow up on upselling and cross-selling leads.
- Research the market and analyze metrics, manage and update databases.
- Self-motivated, with a strong sense of personal responsibility.
Education
Industrial Engineering - Industrial Engineering
Universidad Metropolitana De Monterrey
High School Diploma -
Preparatoria E Universidad INSUCO
Monterrey, Nuevo León, Mexico 01.2005 - 2007.01
Skills
- Microsoft Windows environment
- Microsoft Office 365 software
- Software management
- Sales acumen
- Teamwork
- Android OS
- Data Entry
- High Relationship Skills
- Work Order and Management
- Leadership
- Computer Skills
Skills And Languages
- Teamwork
- Microsoft Windows environment
- Microsoft Office 365 package
- Intermediate English
- Leadership
- Sales Experience
- Easy Relationship
- Android OS
- Mac OS
- Computer skills
Personal Information
- Age: 36
- Marital Status: Single
Timeline
Dispatcher
Samax Express
10.2024 - 03.2025
City Manager
REALME
05.2022 - 10.2023
Bilingual Agent
Hispanic Teleservices De Guadalajara, S.A. De C.V.
05.2021 - 07.2022
Zone Supervisor
Unite Talent Payrolling
09.2020 - 03.2021
Partner and Owner
Bronze Restaurant Bar
01.2015 - 11.2019
Sales Manager
Lunox Stainless Steel Manufacturing and Equipment
01.2010 - 10.2013
Customer Service
Teleperformance S.A. Teleperformance Group
03.2006 - 09.2009
High School Diploma -
Preparatoria E Universidad INSUCO
01.2005 - 2007.01
Industrial Engineering - Industrial Engineering
Universidad Metropolitana De Monterrey
Similar Profiles
JOHNPAUL KUDWA OTHIENOJOHNPAUL KUDWA OTHIENO
Project Manager at Samax LimitedProject Manager at Samax Limited
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Airamae Danielle Haezalleah IgnacioAiramae Danielle Haezalleah Ignacio
Business Development Assistant - Sales and Marketing at PH Global Jet Express Inc. (J&T Express)Business Development Assistant - Sales and Marketing at PH Global Jet Express Inc. (J&T Express)