Victor Gomez
Toluca
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Order Administration Manager
Nutanix
2 2023 - Current
- Supervise and lead a team of Order Management Administrators to accomplish the quote-to-cash process and uphold an excellent customer service level by maintaining our KPIs and SLAs up to standard
- Also, work with internal and external partners to deliver better and faster order processing and start quality customer service
- I have converted the AMER Order Management team into a world-class team by mentoring, coaching, and developing their skills and goals.
- Delivered performance reviews, recommending additional training or advancements.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Reduced employee turnover through employee development and other retention measures.
- Streamlined office processes by implementing efficient administrative systems, increasing productivity and reducing operational costs.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Sales Support & Shared Services Manager
Nutanix
03.2021 - 02.2023
- Supervise and lead a team of Sales Support Representatives whose objective is to drive productivity and efficiency gains for Nutanix sales by assisting with operational tasks such as quote management, ad-hoc back office administrative tasks, and special sales programs that assist in moving sales cycles forward
- I also focus on day-to-day operations within a specific region while providing global support and staying within specified SLAs and KPIs
- Also, work with internal and external partners to improve business velocity and create solutions that serve the best interests of our company
- With the Shared Services team, we helped develop a JR Deal Desk Role for the Sales Support representatives and a Deal Desk Manager role for me.
- Launched quality assurance practices for each phase of development
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led change management initiatives to drive organizational transformation and growth.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored staff members, providing guidance on career development opportunities within the organization.
- Developed strong relationships with stakeholders to align shared services with business goals.
Sales Support Analyst
Nutanix
10.2019 - 03.2021
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Delivered key metrics for sales, credit, and warranties to drive success of business.
- Contributed to product development efforts by gathering customer feedback and sharing insights with the product team.
- Facilitated collaboration between regional offices by creating centralized repositories for sharing best practices and resources across all sales teams.
- Coordinated trade show presence for the company, securing booth space, managing logistics, and promoting brand exposure at industry events.
Products Sales Specialist
CompuCom
04.2018 - 09.2019
- Carried out day-to-day duties accurately and efficiently
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
- Resolved problems, improved operations, and provided exceptional service
- Exceeded goals through effective task prioritization and great work ethic
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Cultivated a high-performance sales team culture by setting clear expectations, providing regular feedback, and offering professional development opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Product Sales Analyst
CompuCom
03.2018 - 04.2018
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Drove operational improvements which resulted in savings and improved profit margins
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Optimized core processes to improve business performance and operational agility.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Science - Psychology
Santa Ana College
Santa Ana, CA 08.2005 - 05.2009
High School Diploma - undefined
Katella High School
Anaheim, CA 09.2001 - 05.2005
Skills
Excellent Communication
Project Planning
Time management abilities
Multitasking
Data Management
Policy and procedure modification
Problem-solving abilities
Strategic planning
Coaching and mentoring
Accomplishments
- Collaborated with a team of 5 in the development of Low Touch Approvals
- Created the Shared Services Desk and successfully impacted the organization with faster resolution and knowledgeable talent
- Documented all our internal and external processes to resolve communication and SLAs.
- Supervised a team of 6 staff members and developed them for their next role.
Timeline
Sales Support & Shared Services Manager
Nutanix
03.2021 - 02.2023
Sales Support Analyst
Nutanix
10.2019 - 03.2021
Products Sales Specialist
CompuCom
04.2018 - 09.2019
Product Sales Analyst
CompuCom
03.2018 - 04.2018
Bachelor of Science - Psychology
Santa Ana College
08.2005 - 05.2009
High School Diploma - undefined
Katella High School
09.2001 - 05.2005
Order Administration Manager
Nutanix
2 2023 - Current