Bilingual Customer Service Representative
HSN, Home Shopping Network
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Met customer service objectives by providing superior customer service.
- Proficiency to build relationships with customers.
- Met all call quality standards and daily quotas for first-call resolution.
- Provided language translation services for customer service inquiries.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Translated documents, forms and other materials from English to Spanish and viceversa.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
