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VICTOR SANCHEZ LUCIO
Sales Manager
Ciudad Nicolás Romero,MEX
Summary
Professional with over 15 years of experience in team leadership, sales, customer retention, and business management. Seeking to contribute my skills in customer service development and commercial strategies to drive growth and loyalty in dynamic organizations.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Sales and Retention Manager
AT&T Wireline Loyalty
10.2019 - 06.2026
- Provided coaching in sales and customer retention within the loyalty department.
- Implemented strategies to reduce cancellation rates and improve customer satisfaction.
- Trained teams in consultative sales techniques and customer loyalty practices.
Owner
Automotive Detailing Business
08.2013 - 10.2019
- Managed all aspects of an automotive detailing business.
- Provided polishing, waxing, and general vehicle maintenance services.
- Oversaw customer relations, finances, and daily operations.
Customer Service Manager
Avis & Budget
01.2011 - 07.2013
- Supervised and coached call center agents in reservations and sales.
- Implemented strategies to improve customer service and increase sales conversion.
- Developed team communication and negotiation skills.
Education
Diploma -
Florin High School
01.2001
Skills
Leadership and development of sales and customer service teams
Customer retention and loyalty strategies
Business ownership and comprehensive management
Customer satisfaction measurement
Upselling strategies
Cross-selling techniques
CRM software proficiency
Microsoft office proficiency
Retention marketing
Employee motivation
Software
Timeline
Sales and Retention Manager
AT&T Wireline Loyalty
10.2019 - 06.2026
Owner
Automotive Detailing Business
08.2013 - 10.2019
Customer Service Manager
Avis & Budget
01.2011 - 07.2013
Diploma -
Florin High School
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)