Victor Ventura

provide a first contact resolution of tech issues trough a variety of communication channels by creating tickets according to existing policies and procedures. Assist whit follow up and resolution to tickets and requests already submitted by the user trough self service Portal.

Our duties include troubleshooting of applications, web browsers,

Office programs like Outlook, Word and power Point. resolution of access issues and mfa authentication whit tools like active directory, azure active directory and Okta. Troubleshoot VPN connectivity, Mobile applications, Voip solutions and support of cloud based desktops, network drives. manage, push and verify software updates among other technologies and responsibilities

My duty is to be the first Point of contact and provide level 1 support for users of a mayor banking instituton in the US through phone calls and email. provide a first call resolution of tech issues by creating tickets and assist whit troubleshooting of applications, web browsers, Office programs like Outlook Word and power Point. resolution of access issues whit tools like active directory, azure active directory, remote security authentication and vpn connectivity, Mobile applications, voice solutions and límited support of cloud based desktops, sharefile, share Point, network drives. manage, push and configure software among other technologies and responsabilities

The main duties on this position is to take calls in both languages, Page 1 of 2 English and Spanish, to help distributors place their orders by capturing information on the global order capture system. Provide relevant information to members regarding promotions, out of stock items,mandatory scripts,policies and confirm all the information regarding shipment and items is correct. Complete orders by processing payment information and submit orders to the warehouse for their execution. Properly handle information by logging any questions, orders, transfers to other departments or general information provided during the interaction.