Victor Diego Gutierrez Reyes
Tonala,JAL
Summary
Dynamic professional with extensive experience at AT&T Mobility in debt recovery and collections. Proven track record in securing favorable settlements through assertive negotiation and maintaining strong client relationships. Skilled in performance improvements and call center operations, consistently meeting objectives while upholding best practices in collections.
Overview
11
11
years of professional experience
Work History
Provider Contract Specialist
OneImaging
Remote
06.2025 - Current
- Negotiated contract terms to ensure compliance with organizational policies and legal requirements.
- Analyzed procurement processes to identify opportunities for cost savings and efficiency improvements.
- Developed and maintained strong relationships with vendors to facilitate smoother contract execution.
- Led risk assessment initiatives to mitigate potential contractual liabilities and enhance project outcomes.
- Reviewed and approved contract modifications, ensuring alignment with strategic objectives and stakeholder needs.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
Sales Development Representative
OneStar
Mexicali, BCN
09.2025 - 02.2026
- Managed lead generation efforts through targeted outreach strategies and effective communication techniques.
- Developed and maintained relationships with potential clients to enhance engagement and conversion rates.
- Conducted market research to identify new sales opportunities and inform strategic outreach initiatives.
- Collaborated with marketing teams to align messaging and optimize campaigns for improved lead quality.
Credit and Collection Agent
AT&T Mobility
Guadalajara, Jalisco, Mexico (Remote)
12.2021 - 09.2025
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Negotiated payment plans to resolve outstanding accounts, enhancing customer satisfaction and retention.
- Analyzed account histories to identify trends and implement effective collection strategies.
Translator and Interpreter
LanguageLine
Guadalajara, Jalisco, Mexico (Remote)
02.2021 - 11.2021
- Translated documents from [Language] to [Language].
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Electrical Foreman
Madden Electric
Dallas,Texas
06.2015 - 09.2020
- Supervised crew of electricians and maintained safe, efficient and structured work environment.
- Evaluated job site and project specifications to determine supply needs, coordinating availability of equipment and materials.
- Supported company objectives by consistently meeting deadlines without compromising quality or safety standards in the process.
- Read complex schematics and blueprints to install and repair electrical systems.
Education
GED -
Escuela Abierta
Guadalajara, Jalisco, Mexico11-2020
Skills
- Goal oriented
- Debt recovery
- Assertiveness
- Call center experience
- Performance improvements
- Negotiation
- Collections best practices
- Call center background
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Development Representative
OneStar
09.2025 - 02.2026
Provider Contract Specialist
OneImaging
06.2025 - Current
Credit and Collection Agent
AT&T Mobility
12.2021 - 09.2025
Translator and Interpreter
LanguageLine
02.2021 - 11.2021
Electrical Foreman
Madden Electric
06.2015 - 09.2020
GED -
Escuela Abierta