Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victor Diego Gutierrez Reyes

Tonala,JAL

Summary

Dynamic professional with extensive experience at AT&T Mobility in debt recovery and collections. Proven track record in securing favorable settlements through assertive negotiation and maintaining strong client relationships. Skilled in performance improvements and call center operations, consistently meeting objectives while upholding best practices in collections.

Overview

10
10
years of professional experience

Work History

Credit and Collection Agent

AT&T Mobility
12.2021 - Current
  • Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
  • Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
  • Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
  • Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.

Translator and Interpreter

LanguageLine
02.2021 - 11.2021
  • Translated documents from [Language] to [Language].
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
  • Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

Electrical Foreman

Madden Electric
06.2015 - 09.2020
  • Supervised crew of electricians and maintained safe, efficient and structured work environment.
  • Evaluated job site and project specifications to determine supply needs, coordinating availability of equipment and materials.
  • Supported company objectives by consistently meeting deadlines without compromising quality or safety standards in the process.
  • Read complex schematics and blueprints to install and repair electrical systems.

Education

GED -

Escuela Abierta
Guadalajara, Jalisco, Mexico
11-2020

Skills

  • Goal oriented
  • Debt recovery
  • Assertiveness
  • Call center experience
  • Performance improvements
  • Negotiation
  • Collections best practices
  • Call center background

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Credit and Collection Agent

AT&T Mobility
12.2021 - Current

Translator and Interpreter

LanguageLine
02.2021 - 11.2021

Electrical Foreman

Madden Electric
06.2015 - 09.2020

GED -

Escuela Abierta

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Victor Diego Gutierrez Reyes