Victor Hiroshima Sanchez Narabe
Customer Service Representative Agent
Jesus Maria,JAL
Summary
Dynamic Customer Service Representative with proven expertise at Dish network, excelling in problem-solving and active listening. Recognized for enhancing customer loyalty through personalized solutions and efficient issue resolution. Demonstrated strong product knowledge and consistently exceeded performance metrics, contributing to sales growth and customer satisfaction.
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I'm Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
T-TEC
07.2023 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Beliveo
09.2022 - 03.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach California 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call center experience
Problem resolution
Computer proficiency
Technical support
Timeline
Customer Service Representative
T-TEC
07.2023 - 05.2025
Customer Service Representative
Beliveo
09.2022 - 03.2023
High School Diploma -
Woodrow Wilson High School
05.2001 -