Victor Hugo Estudillo-Aguilar
Playa Del Carmen, Quintana Roo
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Native Spanish and English.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Virtual Assistant
Huxley
Playa Del Carmen, Quintana Roo
01.2023 - Current
- Excellent communication skills, both verbal and written.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Managed over 250 Messages/Emails per day
Reservation Agent
Sandos Caracol Eco Resort
Quintana Roo
12.2022 - 05.2023
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Generated and reported performance metrics to management to inform decision-making.
- Assisted in updating promotional materials and packages to attract new clientele while retaining loyal customers.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
High School Diploma -
Bachillerato Tecnologico De Instituto Hispano
Tuxtla Gutiérrez, Chiapas, Mexico 09.2018 - 08.2020
Skills
Self Motivation
Multitasking
Scheduling and calendar management
Employee timesheet processing
Timeline
Virtual Assistant
Huxley
01.2023 - Current
Reservation Agent
Sandos Caracol Eco Resort
12.2022 - 05.2023
High School Diploma -
Bachillerato Tecnologico De Instituto Hispano
09.2018 - 08.2020