Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Native Spanish and English.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Virtual Assistant
Huxley
Playa Del Carmen, Quintana Roo
01.2023 - Current
Excellent communication skills, both verbal and written.
Monitored emails, organized inbox, and prioritized messages for supervisor.
Exercised leadership capabilities by successfully motivating and inspiring others.
Strengthened communication skills through regular interactions with others.
Managed over 250 Messages/Emails per day
Reservation Agent
Sandos Caracol Eco Resort
Quintana Roo
12.2022 - 05.2023
Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
Generated and reported performance metrics to management to inform decision-making.
Assisted in updating promotional materials and packages to attract new clientele while retaining loyal customers.
Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Associate Recruitment Consultant at Real Staffing / Huxley ( Part of SThree Group )Associate Recruitment Consultant at Real Staffing / Huxley ( Part of SThree Group )