Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Victor Hugo Hernandez Alvarado

FedEx
Huehuetoca,MEX
Victor Hugo Hernandez Alvarado
2
Languages
17
years of professional experience

Dynamic professional with extensive experience in logistics coordination and customer service. Known for effectively managing inventory, analyzing shipping data, and streamlining warehousing processes. Committed to driving operational improvements that enhance service quality and reduce costs.

Work History

Logistics Coordinator

13 Years 3 Months
FedEx | 05.2013 - 08.2026
  • Coordinated logistics operations to ensure timely delivery of shipments and optimize route management.
  • Analyzed shipping data to identify trends and implement process improvements for efficiency.
  • Collaborated with cross-functional teams to streamline supply chain processes and enhance communication.
  • Managed inventory levels, ensuring accuracy in stock counts and minimizing discrepancies.
  • Developed training materials for new staff, fostering knowledge sharing and operational excellence.
  • Oversaw vendor relationships, negotiating contracts to improve service quality and cost-effectiveness.
  • Tracked orders and notified customers of status or potential delays.

Customer Service Supervisor

3 Years 2 Months
Sykes Mexico | 02.2010 - 04.2013
  • Resolved escalated customer issues through effective problem-solving and conflict resolution strategies.
  • Implemented performance metrics to track team effectiveness and drive continuous improvement.
  • Developed training programs to enhance staff skills and improve service delivery.
  • Oversaw daily operations of customer service team, ensuring high-quality support and satisfaction.

Education

High School Diploma

Idea Instituto | Estado De Mexico | 02-2009

Skills

Logistics analysis
Scheduling coordination
Warehousing processes
Inventory management
Client management
Decision-making
Customer service

Languages

English
C2
Bilingual or Proficient
Spanish
C2
Bilingual or Proficient

Timeline

Logistics Coordinator

FedEx
05.2013 - 08.2026Read More

Customer Service Supervisor

Sykes Mexico
02.2010 - 04.2013Read More

Idea Instituto

High School Diploma
Read More
Victor Hugo Hernandez Alvarado