Victor Humaran Breceda
Software Engineer
Guadalajara, Jalisco
Summary
Adaptable and results-oriented professional with a solid background in providing technical support and customer service, seeking to transition into a Developer role. Proven skills in troubleshooting, network management, and software installation, combined with a growing foundation in Python programming, data structures, and algorithms. Eager to leverage strong problem-solving abilities and a collaborative approach to contribute to software development projects.
Overview
3
3
years of professional experience
3
3
Certifications
1
1
Language
Work History
Help Desk Specialist
Tata Consultancy Services
Zapopan, Jalisco
10.2023 - 12.2024
- Walked user through series of steps to determine problem and implement likely solution.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided basic end-user troubleshooting and desktop support.
Analyst
HCLTech
04.2023 - 07.2023
- Walked user through series of steps to determine problem and implement likely solution.
- Partnered with vendors and suppliers to ensure smooth delivery of replacement parts or software updates when needed.
- Maintained detailed records of customer interactions, ensuring accurate documentation and followup.
- Diagnosed and troubleshot hardware, software and network issues.
IT Analyst
Kelly
12.2022 - 03.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems, network connections, operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technical Support Intern
VIVRI
05.2022 - 12.2022
- Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
- Installed, configured and maintained computer systems, network connections, operating systems and applications
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Intern Software Developer
Grupo Alerta
09.2021 - 12.2021
- Assisted in the successful integration of new features, enhancing overall application functionality.
- Partnered with team members to learn best practices in software design.
- Software Deployment and Distribution (C#)
- Desktop Software Bug Fixes (C#)
Education
Software Engenieer - Engineering
Universidad Autonoma De Guadalajara
Zapopan, Jalisco, Mexico 05.2001 -
Skills
Technical support
Problem-solving
Microsoft Azure
Python
Git/Github
Agile methodologies
Troubleshooting and resolution
Understanding of Algorithms and Data Structures
Certification
Microsoft Certified: Azure Fundamentals
Timeline
DevOps TOTAL Docker, Kubernetes, Jenkins, AWS, Git & Más!
03-2025
Curso Maestro de Python: De Cero a Programador Todoterreno
06-2024
Microsoft Certified: Azure Fundamentals
11-2023
Help Desk Specialist
Tata Consultancy Services
10.2023 - 12.2024
Analyst
HCLTech
04.2023 - 07.2023
IT Analyst
Kelly
12.2022 - 03.2023
Technical Support Intern
VIVRI
05.2022 - 12.2022
Intern Software Developer
Grupo Alerta
09.2021 - 12.2021
Software Engenieer - Engineering
Universidad Autonoma De Guadalajara
05.2001 -
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