Passionate about wine and its rich history
Victoria Moreno
VP Customer Success
Ciudad De México,CMX
Summary
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
8
8
years of professional experience
2
2
Languages
Work History
VP Customer Success
Eden
11.2022 - Current
- Instrumental in driving an impressive 80% of the current MRR growth, catapulting ARR to a remarkable +3M within just one year.
- Achieve
- Revolutionized client LTV by pinpointing inefficiencies and implementing strategic solutions, resulting in a remarkable annual logo churn rate of 0.85% and just 0.5% of ARR lost to churn.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Established and directed successful programs focused on Onboarding from High to Low Touch.
Head of Customer Success and Account Management
Crehana
03.2021 - 10.2022
- Led customer success and account management teams, contributing to the growth and success of the organization by reducing churn to less than 5% and having a +120% NDR
Manager of Account Management
WeWork
01.2020 - 03.2021
- Led a team of 6 Account Managers/Customer Success professionals across South America, each managing portfolios of +40 accounts.
- Achieved a remarkable +80% retention rate during the challenging pandemic season.
Senior Enterprise Account Manager
WeWork
07.2019 - 01.2020
- Managed accounts to retain existing relationships and grow share of business. Achieving 120% growth portfolio of Argentinean companies within the region, APAC and US
- Aligned sales strategies with corporate objectives to consistently achieve assigned quotas in a highly competitive market environment. 119% average goal achievement during 2019
Enterprise Account Manager
WeWork
04.2018 - 07.2019
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
Business Program Manager
Microsoft
07.2017 - 04.2018
- Business Manager for Microsoft's Argentina GM
- Lead the ROB both locally and regionally impacting forecast accuracy QoQ
- Orchestrated Windows 10 deployment and SQL Server metrics for the Argentina scorecard increasing consumption in a 30%
Customer and Partners Experience Manager
Microsoft
08.2016 - 07.2017
- Championed a culture of continuous improvement within the organization, contributing to long-term success and competitive advantage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelors Degree, Marketing -
Universidad Argentina De La Empresa
Buenos Aires, Argentina 05.2001 -
Skills
Negotiation
undefinedInterests
Technology
Innovation
Timeline
VP Customer Success
Eden
11.2022 - Current
Head of Customer Success and Account Management
Crehana
03.2021 - 10.2022
Manager of Account Management
WeWork
01.2020 - 03.2021
Senior Enterprise Account Manager
WeWork
07.2019 - 01.2020
Enterprise Account Manager
WeWork
04.2018 - 07.2019
Business Program Manager
Microsoft
07.2017 - 04.2018
Customer and Partners Experience Manager
Microsoft
08.2016 - 07.2017
Bachelors Degree, Marketing -
Universidad Argentina De La Empresa
05.2001 -
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