SolidWorks
Victor Marthel Munoz Santos
Automotive Engineer
León,Guanajuato
Summary
Dynamic entrepreneur and Authorized Distributor of Mobilec, adept in product development and customer service. Excelled in optimizing operations and spearheading innovative market strategies at KÖNNEN BY DOS 11, enhancing customer satisfaction and loyalty. Skilled in multitasking and adaptability, successfully managed financials and logistics, significantly improving efficiency and productivity.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Authorized GPS Distributor
Mobilec
Leon, Guanajuato
07.2018 - Current
- Provided valuable feedback to management on customer preferences, competitor activity, and market trends.
- Developed customized sales presentations to effectively communicate product benefits to prospective clients.
- Resolved any issues or disputes arising during sales process swiftly and professionally.
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Implemented innovative technologies such as GPS tracking devices or automated milking systems to optimize efficiency in day-to-day operations.
Owner, Autoparts Retailer
KÖNNEN BY DOS 11
Leon, Guanajuato
07.2013 - 05.2024
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored by researching market demand trends beforehand.
- Optimized operational processes and implementing time-saving technologies.
- Developed strong relationships with customs brokers to facilitate smooth processing of shipments.
- Launched new exterior car parts by market research, identifying opportunities, and developing targeted promotional campaigns.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service, assistance and product recommendations.
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations giving great quality in our products.
- Managed purchasing, sales, marketing, customer service and inventory.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Reduced shipping costs by renegotiating contracts and optimizing logistics routes.
- Oversaw demand planning, purchasing, and logistics.
- Trained and motivated employees to perform daily business functions.
- Evaluated prototypes for performance, aesthetics, and durability, refining designs as necessary prior to mass production.
- Established strong relationships with external vendors and suppliers, ensuring reliable network of partners for future projects or collaborations.
- Provided technical expertise during product design, contributing to improved functionality and user experience.
- Researched and identified best-fit materials for new products.
- Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
- Analyzed user feedback and implemented changes to product design.
- Collaborated with graphic designers for creating visuals and 3D renderings communicating product design concepts.
- Presented design proposals to clients, effectively communicating ideas through visual aids such as sketches, photographs, or 3D renderings.
- Optimized website layouts for better usability and mobile responsiveness, increasing traffic and user satisfaction.
- Completed full vehicle inspections to check for damage, or other issues of concern.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Replaced damaged, missing, or defective parts with new and restyled components.
- Sanded, primed and painted exterior parts.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Monitored inventory levels closely, placing timely orders to avoid stockouts or overstocking issues negatively impacting profits.
- Wrapped, boxed and weighed products.
- Used in-store system to locate inventory and place special orders for customers.
- Boosted online sales with targeted eCommerce strategies, including website optimization and digital marketing campaigns.
- Enhanced website usability by implementing responsive design and user-friendly navigation.
- Collaborated with graphic designers to create visually appealing graphics and images for website.
- Supported social media integration efforts on site, maximizing exposure and driving additional traffic through cross promotion.
- Streamlined workflow processes by automating repetitive tasks using various tools and software applications.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
- Implemented strategies for promoting campaigns on social media.
- Enhanced brand awareness by implementing targeted social media campaigns.
- Managed social media accounts, increasing online presence and community support.
- Created visually dynamic product images using advanced composition techniques that effectively showcased products in their best light, generating increased customer interest.
Education
BE - Automotive Engineering
Instituto Politecnico Nacional
Silao, Guanajuato, Mexico 08.2013 - 12.2019
Skills
Dexterity
Attention to Detail
Adaptability
Creativity
Decision–Making
Critical Thinking
Software
Microsoft Office
Languages
Spanish
English
Upper intermediate (B2)
Timeline
Authorized GPS Distributor
Mobilec
07.2018 - Current
BE - Automotive Engineering
Instituto Politecnico Nacional
08.2013 - 12.2019
Owner, Autoparts Retailer
KÖNNEN BY DOS 11
07.2013 - 05.2024
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