Victor Rangel
Mexico City
Summary
Driven Collections Manager with a proven track record, enhancing operational efficiency and financial accuracy. Portfolio Management $120M usd. AR Balance Manage with Delinquency Aging and collections KPI´s. Excelled in customer relations and advanced computer skills, achieving significant debt recovery and fostering customer satisfaction. Spearheaded technology integrations, boosting team performance and optimizing collection efforts through strategic leadership and exceptional organization. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
30
30
years of professional experience
Work History
Collections Manager
Travel Smart Vacation Club
CDMX (Remote)
02.2013 - 06.2024
- Manage Portfolio Balance $120M usd
- Manage the AR Balance with different delinquency aging
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Supported financial director with special projects and additional job duties.
- Created financial dashboards to provide insights into key performance indicators.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
Collections Manager
Pacifica Resorts
CDMX
07.2012 - 01.2013
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Reduced delinquency rates with proactive account monitoring and timely communication.
Sales Comptroller/Credit Collections Manager
Raintree Resorts International
CDMX
01.1994 - 06.2012
- Developed strategic plans for financial growth, aligning with organizational goals and objectives.
- Identified cost-saving opportunities with thorough evaluation of operational expenses and vendor contracts.
- Streamlined financial processes by implementing automated systems, improving efficiency and accuracy.
- Reviewed and approved allocation and management of organization use of federal and state funding.
- Enhanced financial reporting quality by closely monitoring accounting practices and providing guidance to the team.
Education
Bachelors Enginer - Cibernetics
Universidad La Salle
Ciudad De Mexico, Cdmx06.1996
Skills
- Customer Service Management
- Exceptional organization
- Customer Relations
- Goal-oriented focus
- Performance Metrics Monitoring
- Advanced computer skills
- Cash Flow Management
- Portfolio Management & AR Balances
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Collections Manager
Travel Smart Vacation Club
02.2013 - 06.2024
Collections Manager
Pacifica Resorts
07.2012 - 01.2013
Sales Comptroller/Credit Collections Manager
Raintree Resorts International
01.1994 - 06.2012
Bachelors Enginer - Cibernetics
Universidad La Salle