Vijayakumar Kuppan

• Manage delivery of portfolio of QA Testing program and API microservices for a leading bank with total team of 100+ people with revenue of 1+Mn USD
• Ensure CSAT & ESAT for all projects
• Develop program charter along with customer and ensure program execution in line with project objectives
• Ensure all projects are delivered as per standard new era process & engineering best practices
• Deliver contractual obligations under Co-Managed engagement end to end with customer
• Establish relationship with multiple client stakeholders to deliver good engagement experience
• Manage Projects Financials and drive key levers that influence profitability / Execution Margin
• Drive Gross Margin initiatives and drive improvement
• Make sure that the resources are utilized and avoid SAP Loss
• Drive and encourage proactive solutions to clients and drive Delivery Led Growth
• Drive governance meetings with both customer and internal stake holders
• Drive transformation, innovation and value delivery to customers
• Improve and manage the diversity balance for the folio
• Own & drive all Wipro processes and operations Metric
• People Management for the team across entire portfolio

. Drive the Program Transformation for the INDIA BUSINESS UNIT with 26000 headcount

. Managing People Optimization for the Business Unit by improving productivity, planning and designing automation road maps, deploying Data Mining & Analytics to derive and aligning with the business strategy.

· Improving the Gross Margin by implementing different levers like (Optimiation, Clear house matrix, Span of control, automation, budgeting, cost reduction)

· Monitor and drive Billing towards collection for the Business Unit

· Analysing the current scenario, from a Lean perspective, listing out and addressing in-inefficiencies & non value added activities hampering the productivity and implementing automation & process redesign strategies into the service

· Identifying the key stakeholders involved who can influence change in the existing structure, coordinating with senior business leaders, customers, technology experts, process managers, tools and automation teams and account stakeholders to create impact

· Prepare dashboards, flyers, newsletters and publish it to all stakeholders(top Management) on weekly, monthly, quarterly basis

· Monitor and manage Rookie infusion to manage and maintain bulge and provide future ready supply

· Manage and Maintain the HC of BU and also control the project level budgeting so that individual projects are not overrun.

· Responsible in handling Operations matrix for BizOps team like RMS accuracy, Eft to accounting, RMS tagging accuracy for LD and Contractual, on Time Reverse and Rebill, Clarify and enable solution for Disputes

· Be an enabler during Audit and assist with the findings and supporting’s during internal and external Audit

· DLP: Responsible in managing the DLP incidents raised and enable then for faster closure so there are no greater than 30days cases

· Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Competency manager for the Financial services Business unit with the HC of 19000 Head count
• Setting up Academies to improve and build account level competencies
• Managing the sharepoint and SHINE portal for the BU
• Handling Learning and Development activity end to end for Financial Solution business unit within the organization
• Customer satisfaction and relationship building in SME and large accounts and enable value by building competency for the account
• Managing training (need based, skill based, elevation) related activity end to end for the business unit
• Managing the fresher deployment to the accounts with the BU to track buldge and Net add
• Create Weekly, monthly and Quarterly Doashboards on the Functional achievement Create Newletters on monthly basis and publish to all stakeholders
• Create communication statergy and plan on initiative to all employees and create interest to participate in the learning programs
• Drive Higher education program(NotchUp) and enable enrollment for employee in BU
• Manage nominations and facilitate the program management training as per business requirement and strat plan
• Maintain, check and plan program management trainings and maintain 100% compliance
• Manage, support and enable upskill program to improve Volume skill availability through UPSCALE program
• Ensure that new joiners to BU and org complete there mandatory trainings on time and monitor adherence
• Had actively participanted and managed in DOMAIN course content procurement for Banking, Securities, Insurance and Risk management courses for all levels(L1,L2,L3)
• Program managed the entire life cycle starting from information collection, bidding and procurement
• Had implanted agile techniques for daily performance monitoring and improvement of the team
• Represent the function during Top management and competency meeting across wipro to discuss on higlights and lowlights

· Drive resource Management activity for Global service management center, Mysore region with head count of 2500 People

. Monitoring on a daily basis, the non-billable resources and reporting on the same and driving the managers towards getting these billable in the system.

· Reviewing the open positions and taking the necessary steps for their closure in coordination with the PMO team.

· Responsible for managing the staffing ratios and corresponding seat utilization/ allocation.

· Identifying the competent resources in the project and plan their elevation to the next role according to their domain expertise provided they have fulfilled the required tenure in the current role.

· Addressing the resource crunch by planning and implementing effective staffing strategies and deploying the bench resources effectively according to the business needs.

· Validate and provide reports on the accurate head count and plan consequently on the effective utilization and optimization of resources.

· Assess manpower & skills requirement (short/medium term) to keep pace with the company’s fast-paced growth.

· Identify the skills that are on demand and do proactive hiring.

· Conduct review with the internal teams and agency on the requirements shared and push for closure cycle reduction.

· Produce comprehensive Human Resources plan for the account’s expansion.

· Devise and implement effective Sourcing, Recruitment and Retention strategies for the region.

• Manage Delivery of the Insurance project with head count of 50+
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Contributed to internal and external account reviews.
• Coordinated and led internal and external site team meetings.
• Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
• Attended staff and client meetings and served as liaison to manage operations for account.
• Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
• Coordinated new hire recruitment, training and development.

· Conducted and trainer total of about 15000+ people and 20+ new trainer in 4 yrs for Kolkata location

· Responsible for managing a team of trainers and trainees by providing training plans, manuals, curriculum, schedules and design modules and finally the certifications.

· Responsible for managing training ( need based, skill based, elevation) related activity end to end for the business unit.

· Responsible in managing the Talent with-in the Business unit and build competency according to the need.

· Specializes in analyzing the various transition requirements, planning and working on its implementation.

· Works in coordination with the Human Resource team to see if the requirements for different position have been met and also participates in conducting the final round of interviews for the shortlisted candidate.

· Plans and implements fun activities for the team to rejuvenate their mind and liberate from stress.

• Provided in-house training to new employees concerning maintenance of standardized training approaches.
• Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
• Coordinated weekly American Language Course Placement Tests (ALCPTs) to Naval employees.
• Arranged meeting spaces and supporting materials for each class.
• Oversaw day-to-day functions of training department.
• Delivered comprehensive technical training to new employees and newly graduated and hired officers.
• Recruited, trained and mentored new instructors.
• Maintained standardized training programs by providing comprehensive in-house training to 5000+ new employees and 20+ newly graduated and hired officers.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Developed team communications and information for meetings.
• Worked with customers to understand needs and provide excellent service.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Used Microsoft Word and other software tools to create documents and other communications.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Listened to customers' questions and concerns to provide answers or responses.
• Built strong relationships with field operations team to support business development opportunities and improve service.