Virginia Loeza Castro
Certified Holistic Nutritional Consultant
Collingwood
Summary
Dynamic professional with a strong background in customer service, excelling in problem-solving and relationship building. Proven ability to enhance customer satisfaction and loyalty through active listening and effective communication. Skilled in staff training and fostering team collaboration, ensuring high-quality standards in fast-paced environments.
Overview
10
10
years of professional experience
2
2
Languages
3
3
Certificates
2
2
years of post-secondary education
Work History
Customer Service Representative
Pealac Rug Collingwood
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Chef Manager
Cafe Frappe
12.2003 - 10.2010
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Set up and broke down kitchen for service.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Assisted with menu development and planning.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Monitored food production to verify quality and consistency.
- Disciplined and dedicated to meeting high-quality standards.
- Coordinated with team members to prepare orders on time.
- Mentored junior chefs and provided guidance in culinary techniques, fostering a supportive team environment.
- Fostered a culture of continuous improvement within the kitchen team by providing constructive feedback.
Education
Diploma in Natural Nutrition - Holistic Nutrition
Canadian School of Natural Nutrition
Toronto, Ontario. 09.2024 - Current
Culinary Skills Diploma - Chef Training Program
George Brown College
Toronto, Ontario 03.2007 - 04.2008
Skills
Customer service
Certification
Culinary Skills - Chef Training
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Diploma in Natural Nutrition - Holistic Nutrition
Canadian School of Natural Nutrition
09.2024 - Current
Customer Service Representative
Pealac Rug Collingwood
03.2022 - Current
Culinary Skills - Chef Training
04-2008
First Aid and CPR
06-2007
Food Handler
06-2007
Culinary Skills Diploma - Chef Training Program
George Brown College
03.2007 - 04.2008
Chef Manager
Cafe Frappe
12.2003 - 10.2010