Viridiana Garcia Beltran
IT Project Manager
San Luis Potosí,SLP
Summary
IT Project Management professional with 5+ years of experience leading technology and continuous improvement initiatives in global environments such as ABB, BMW, and TCS. I specialize in turning operational challenges into scalable solutions by combining Agile, Lean Six Sigma, and data-driven decision-making. I have successfully led cross-functional projects in SAP environments, improving service performance, reducing costs, and enhancing user experience. I'm known for building strong relationships with stakeholders and keeping projects moving forward, even in complex environments.
Overview
6
6
years of professional experience
7
7
Certifications
2
2
Languages
Work History
On-Site Support Service Representative
ABB
11.2024 - 03.2026
- Took ownership of project delivery, ensuring milestones, risks, and dependencies were actively managed.
- Acted as a key point of contact between stakeholders, vendors, and IT teams to resolve project challenges and maintain progress.
- Identified improvement opportunities through data analysis, supporting better planning, risk mitigation, and decision-making.
- Designed and documented workflows, scope definitions, and process maps to standardize project execution.
- Contributed to improving service performance and user experience by addressing operational inefficiencies.
- Information Systems
- Spotlight Recognition for collaboration and data professionalism.
- Global Award for Consumer Experience On-Site Support Maturity Assessment.
- Spotlight Recognition for organizing Global Event Accelerator Mexico 2025.
- Led a regional IT automation initiative across the Americas, reducing manual effort and generating $475K USD in annual savings.
- Supported the development of a global communication strategy that improved IT service adoption and stakeholder alignment.
Global Early Talent
ABB
10.2022 - 10.2024
- Supported IT projects by analyzing operational data and identifying improvement opportunities within service delivery processes.
- Collaborated with cross-functional teams and vendors to ensure smooth project execution and timely issue resolution.
- Applied Agile and Lean Six Sigma methodologies to drive continuous improvement initiatives.
- Improved user experience by optimizing IT services and communication processes.
- Information Systems
- Led initiative for identification and traceability of high-value IT assets.
- Delivered Lean Six Sigma projects focused on service efficiency and process standardization.
- Facilitated training workshops to increase awareness and adoption of IT services receiving Spotlight Recognition.
Consumer Experience Trainee
ABB
04.2022 - 10.2022
- Consumer Experience Improvement.
- Data Analysis for Strategic Decision Making.
- Knowledge audits.
- Information Systems
- Global Award Consumer Experience: Implementation in the SOP of the First Walk-In Center within the Manufacturing Plant and contribution of information analysis.
- Spotlight Recognition: IT support for users during the transition of new enterprise acquisition 'Golden Eagle Project'.
Outsource Trainee
TATA Consultancy Services
09.2021 - 01.2022
- Provided IT service support and incident management, ensuring adherence to SLAs and customer satisfaction.
- During this time collected requests, raised tickets, and made troubleshooting and documentation.
- Solved technical problems by following standard operating procedures.
- Information Systems Business Process
Intern
BMW
01.2020 - 06.2020
- Supported IT logistics operations and contributed to project implementation and system improvements.
- Worked within SAP environments to support project execution and process optimization.
- Managed Change Management processes.
- Ensured efficient ERP Systems operation.
- Participated in solution implementation projects, including testing, validation, and documentation.
- Created ERP handbooks for User Support.
- Information Technology Logistics
- Achievement: Analyzed and fixed system setup, identifying root causes of misrouted part numbers in Goods Receipt area through Process Analysis and Root Cause Analysis.
Intern
BMW
12.2019 - 01.2020
- Supervised LSP personnel and BMW management.
- Supported production ramp-up.
- Increased Supply Chain Management productivity.
- Identified efficiency and cost reduction opportunities.
- Analyzed and reduced Scrap Process costs.
- Physical Logistics
- Achievement: Diagnosed root causes of relabeled volume in Goods Receipt area through Process Analysis and Root Cause Analysis.
Education
M.Eng. - Quality and Productivity Systems
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
San Luis Potosi, MX07.2026
B.Eng. - Industrial and Systems
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
San Luis Potosi, MX07.2020
Graduation Project - Kanban System for Material Supply
Contitech Continental
San Luis Potosi, MX05.2020
University-Industry Collaboration Project - Braking Systems in Autonomous Cars
MANDO Lead Automotive Company
Seoul, South Korea09.2018
Skills
Project Management (PM)
Lean Six Sigma (6S)
Supply Chain Management (SCM)
Customer Service
Quality and Productivity Control of Processes and Operations
Agile
MS Office (PPT, Project, Planner, SharePoint)
Service Now
Power BI
SAP (WM & MM Modules Inbound logistics, delivery and transportation)
Certification
Lean Six Sigma Black Belt, Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM), In Progress, 2026-09-01
Leadership And Activities
- ABB Accelerator Mexico 2025, San Luis Potosi, MX, Transportation and Registration Organization Committee for Global Event, Accelerator aims to accelerate the development and application of AI solutions in ABB environments.
- ABB IS Social Responsibility, San Luis Potosí, MX, Basic Computer Workshop at 'CREE' (Center for Rehabilitation and Special Education). CREE is part of the Governmental Institution 'DIF' (Integral Family Development). Conditioning of facilities at the NGO Nursing home 'The Grandparents Village' (8 events).
- ABB IS Champions, San Luis Potosí, MX, Mexico Services Communication in Information System Blogs. Organization and Logistics coordination Events.
Timeline
On-Site Support Service Representative
ABB
11.2024 - 03.2026
Global Early Talent
ABB
10.2022 - 10.2024
Consumer Experience Trainee
ABB
04.2022 - 10.2022
Outsource Trainee
TATA Consultancy Services
09.2021 - 01.2022
Intern
BMW
01.2020 - 06.2020
Intern
BMW
12.2019 - 01.2020
B.Eng. - Industrial and Systems
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
Graduation Project - Kanban System for Material Supply
Contitech Continental
University-Industry Collaboration Project - Braking Systems in Autonomous Cars
MANDO Lead Automotive Company
M.Eng. - Quality and Productivity Systems
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)