Summary
Overview
Work History
Education
Skills
Contactphones
Birthdate
Timeline
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Viridiana Sosa

Viridiana Sosa

Engineering In Mechatronics
Cuauhtémoc,CHH

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

High School Math Teacher

CBTiS 117
02.2024 - 07.2024
  • Physics teacher I, Differential calculus, Conservation of energy and its interactions with matter.

Customer Service Executive

Citibanamex
04.2018 - 01.2024
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

MARZ COMUNICACIONES SA DE CV
03.2016 - 04.2018


  • Responded to customer requests for products, services, and company information.

Administrative Assistant

CAMILA JEANS & COLORS
11.2015 - 03.2016


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

High School Teacher

CBTa 90
08.2015 - 10.2015


  • Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.

Design Engineer

MAXXIM INDUSTRIES SA DE CV
01.2015 - 08.2015


  • Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
  • Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.

Administrative Assistant

MICROCLIMAS FRUTÍCOLAS HEYET SA DE CV
01.2013 - 01.2014


  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Radio Operator

MULTIMEDIOS RADIO SA DE CV
03.2013 - 02.2014


  • Ensured proper handling of classified information, safeguarding sensitive data during radio transmissions.
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.

Engineering Intern

THERM-O-DISC, EMERSON
06.2012 - 01.2013


  • Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
  • Enhanced team collaboration by designing and implementing shared online workspace for project documentation.

Education

Associate in Engineering Technology - Mechatronics

Instituto Tecnológico De Cd. Cuauhtémoc
Cuauhtemoc, Chihuahua, Mexico
05.2008 - 01.2011

Skills

Classroom Management

Statistics Knowledge

Educational leadership

Team Collaboration

Contactphones

  • (625) 589 13 34
  • (625) 283 97 78

Birthdate

01/09/1987

Timeline

High School Math Teacher

CBTiS 117
02.2024 - 07.2024

Customer Service Executive

Citibanamex
04.2018 - 01.2024

Customer Service Representative

MARZ COMUNICACIONES SA DE CV
03.2016 - 04.2018

Administrative Assistant

CAMILA JEANS & COLORS
11.2015 - 03.2016

High School Teacher

CBTa 90
08.2015 - 10.2015

Design Engineer

MAXXIM INDUSTRIES SA DE CV
01.2015 - 08.2015

Radio Operator

MULTIMEDIOS RADIO SA DE CV
03.2013 - 02.2014

Administrative Assistant

MICROCLIMAS FRUTÍCOLAS HEYET SA DE CV
01.2013 - 01.2014

Engineering Intern

THERM-O-DISC, EMERSON
06.2012 - 01.2013

Associate in Engineering Technology - Mechatronics

Instituto Tecnológico De Cd. Cuauhtémoc
05.2008 - 01.2011

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Viridiana SosaEngineering In Mechatronics