Viridiana Araceli Almazo Enriquez
San Luis Potosí
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
TELEPERFORMANCE
06.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and schedule their doctor appointments or help them look up for addressess where they can go make their appointments for doctor appointments or dentist appointments as well
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- if they needed more than just making or changing appointments i will transfer them to member services for more details
Sales Agent
Westgate Resorts
08.2003 - 04.2004
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
Florist Assistant
Silvita's Floreria
04.2007 - 12.2007
- Created custom flower arrangements
- Prepared incoming flower stocks for inclusion in arrangements, bouquets
- Maintained high standard of organization and cleanliness of store premises.
- Provided customers with courteous, knowledgeable and efficient service.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Prepared potted plants and bouquets based on customer requirements.
- Nurtured flowers to maintain quality and promote longevity.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Provided customers with care directions for flower arrangements.
Cashier
Abarrotes El Muchachon
04.2015 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Cypress Creek Sr. High School
Houston, Tx05.2003
Skills
- Doctor appointment Booking
- Change address and information
- Order medication for them in their pharmacies
hobbies
i love to draw
i like to read a lot and get more knowledge
i do some crafting
i like to swim a lot
i like to play volleyball
and last but not least i love to study and learn different languages
Languages
English
Advanced (C1)
Timeline
Customer Service Agent
TELEPERFORMANCE
06.2022 - 03.2023
Cashier
Abarrotes El Muchachon
04.2015 - 11.2016
Florist Assistant
Silvita's Floreria
04.2007 - 12.2007
Sales Agent
Westgate Resorts
08.2003 - 04.2004
High School Diploma -
Cypress Creek Sr. High School
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance