Viviana Islas Alcaraz
Hermosillo,SON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Buyer
Quesos Y Quesos
06.2023 - Current
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Managed and maintained purchase orders and invoices.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Studied and monitored market trends to identify potential suppliers.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
Logistics Team Member
Figeac Aero
06.2021 - 12.2021
- Built and established relationships with staff and clients.
- Coordinated with work stations to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Analyzed customer requirements and provided customized logistics solutions.
Customer Care Representative
Teleperformance Mexico
10.2016 - 11.2021
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Managed high call volume with exceptional professionalism and efficiency.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Industrial Engineering
Universida De Sonora
Sonora, Mexico05.2021
Skills
- English-Spanish translation
- English Fluency
- Proofreading
- Document Review
- Accurate Translation
- Verbal and written communication
- Critical Thinking
- Database Maintenance
- Ordering and Purchasing
- Microsoft Office
Timeline
Buyer
Quesos Y Quesos
06.2023 - Current
Logistics Team Member
Figeac Aero
06.2021 - 12.2021
Customer Care Representative
Teleperformance Mexico
10.2016 - 11.2021
Bachelor of Science - Industrial Engineering
Universida De Sonora
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