Volkmar Hak
Sales
Solidaridad,QuintanaROO
Summary
Dynamic professional with a proven track record in customer relationship building and negotiation, honed across roles at top firms like Vidanta, Riviera Maya. Specializes in turning customer interactions into lasting relationships, boosting sales through strategic business development and effective closing techniques. Achieved top performer status, demonstrating exceptional customer care and a knack for exceeding sales targets.
Overview
24
24
years of professional experience
Work History
Salesperson
Operadora Turística Hotelera S.A. De C.V.
04.2015 - 05.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
General Manager
Gold´s Gym
02.2010 - 03.2015
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Manager
Laguna Holiday Club
01.2006 - 01.2010
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Representative
Empleadora Hotelera, S.A. De C.V.
12.2004 - 12.2005
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
Allegro Resorts, Playacar
02.1998 - 11.2004
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Energie Development
IHK Rhein Neckar
Mannheim,Germany 01-1980
Hauptschule -
Friedrich-Ebert Schule
Ilvesheim, Germany 05-1976
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Negotiation
- Objection handling
- Business development
- Closing techniques
Languages
German
Advanced (C1)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Salesperson
Operadora Turística Hotelera S.A. De C.V.
04.2015 - 05.2022
General Manager
Gold´s Gym
02.2010 - 03.2015
Sales Manager
Laguna Holiday Club
01.2006 - 01.2010
Sales Representative
Empleadora Hotelera, S.A. De C.V.
12.2004 - 12.2005
Sales Representative
Allegro Resorts, Playacar
02.1998 - 11.2004
Bachelor of Science - Energie Development
IHK Rhein Neckar
Hauptschule -
Friedrich-Ebert Schule
Certification
- Certified Sales Professional (CSP)
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