Waldir Alexander García Cruz
Interpreter
Morelia
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
3
3
years of professional experience
Work History
Interpreter
Datamark
11.2022 - Current
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Streamlined business negotiations by offering precise interpretation services for international partners.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Boosted client trust in financial institutions by accurately conveying key information related to investments, banking products, or loans during consultations.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
- Maintained message content, tone, and emotion as closely as possible.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
Costumer Service Agent
Teleperformance
04.2021 - 05.2022
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
Education
High School Diploma -
Centro Educativo Blas Pascal
Morelia, Michoacan 05.2001 -
Skills
English Fluency (conversational)
Interpersonal Communication
Interpretation Equipment Use
Memory retention
Note-taking Techniques
Voice Modulation
Fluent Bilingualism
Accurate Translation
Attention to Detail
Timeline
Interpreter
Datamark
11.2022 - Current
Costumer Service Agent
Teleperformance
04.2021 - 05.2022
High School Diploma -
Centro Educativo Blas Pascal
05.2001 -