Waleed Jarrad
IT Manager And Programs Coordinator
Raleigh,NC
Summary
| Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations and promoting positive workplace culture and create high-performing teams |
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Release and Change Manager
Infosys Limited, Morgan Stanley
10.2021 - Current
- Oversee supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer systems updates.
- Managed internal and external client-facing relationships through transitional periods.
- Identified impacted parties, business partners and resources required for planned changes.
- Partnered with developers, engineering & business teams to understand needs and mitigate potential problems.
Senior Systems Engineer Associate
Infosys Limited, INFRA
10.2020 - Current
- Pinpoint technical problems, investigate causes, and recommend or create solutions playing key role in continual improvements across various systems and teams
- Ability to carry first & second level troubleshooting and resolution of 10-20x daily incidents and service requests pertaining to enterprise networks & telecoms (both data and voice)
- Performing duties independently as a member of a network infrastructure team managing remote office servers, networks, data centers, and hardware
Outreach Coordinator & Programs Manager
The Light House
04.2017 - 01.2020
- Promoted awareness through social media marketing & organized events to further the organization’s mission 1-2x per month
- Recruited 50+ volunteers and executive leadership talent
- Assisted in developing and implementing 4 incubator programs through strategic planning, coaching leaders on event planning, execution & sustainable growth
- Managed Tutor Empower Aspire Mentor programs (T.E.A.M.), serving underprivileged communities through youth mentorship, high school tutoring, and bridge building programs
Community Fellow
HQ Operations, HQ Raleigh
02.2019 - 12.2019
- Managed various administrative responsibilities from keeping office technology applications maintained, updated, and programmed to monitoring daily operational aspects of the facilities
- Focused on HQ B-Corporation certification score improvement through targeted vendor selection, policy updates and enhancing operational measures contributing to the HQ social/environmental impact
- Fostered community building through connecting members to useful community resources & network Assisting members with issues & questions, along with holding orientation & onboarding new members
Education
Bachelor of Science - Information Systems
CUNY School of Professional Studies
New York 08.2021 - 05.2023
Associate of Arts -
Cape Fear Community College
Wilmington, NC 05.2014 - 05.2017
Network Support & Analyst Training -
Per Scholas
06.2020 - 10.2020
Skills
Documentation and reporting
Project lifecycle management
Training and Development
Strategic planning
Staff Management
Coaching and mentoring
Volunteer & Leadership
LEAD Project Coordinator | Finding Refugeegr
Jan 2021 - Present
- Drive the effort of university partnerships for LEAD program
- Develop and implement strategies to recruit new students for LEAD
- Oversee educator training by partner organization
Southeast Connect Team | Infosys Limited
Oct 2020 - Present
- Conduct InStep Technical Interviews with candidate students from top global universities such as Oxford, Cambridge and Harvard for joining the Infosys InStep internship Programs
- Planning Regional & local events from holiday events to team retreats and office gatherings considering safety measures and optimizing comfort for all.
- Hosting our weekly hub calendar events along with our monthly regional all-teams connect meeting
Certification
PMP PMI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PMP PMI
03-2022
Google IT Support Professional
02-2022
Google IT Automation with Python
02-2022
15Five Best Self Management
11-2021
Release and Change Manager
Infosys Limited, Morgan Stanley
10.2021 - Current
Bachelor of Science - Information Systems
CUNY School of Professional Studies
08.2021 - 05.2023
Increasing Nonprofit Mission Impact through Project Management
11-2020
Senior Systems Engineer Associate
Infosys Limited, INFRA
10.2020 - Current
Network Support & Analyst Training -
Per Scholas
06.2020 - 10.2020
Community Fellow
HQ Operations, HQ Raleigh
02.2019 - 12.2019
Outreach Coordinator & Programs Manager
The Light House
04.2017 - 01.2020
Associate of Arts -
Cape Fear Community College
05.2014 - 05.2017