CTMS (Clinical Trial Management Systems)
Wendy Alheli Bencomo Interian
Clinical Trial Educator Project Manager
Merida
Work Preference
Summary
- Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
20
20
Health Education
15
15
Diabetes Educator
10
10
Coordination of continuing education programs in health
8
8
years of post-secondary education
Work History
Manager, Clinical Trial Educator
IQVIA
Mexico, Ciudad de Mexico
04.2022 - Current
- Therapeutic areas: Hearth Failure, Metabolic Dysfunction Associated to Steatohepatitis (MASH), Dengue, Lupus Erythematosus, Schizophrenia, Focal glomerular sclerosis, Parkinson's Disease
- Regions: North America, LATAM, APAC
- Key responsibilities:
- Operational delivery of team strategy and agreed team metrics.
- Responsible for ensuring team compliance and adherence to all relevant laws, regulations and guidelines.
- Responsible for team performance reviews and objective as related to project deliverables.
- Contribute and deliver regular project updates that clearly demonstrate progress, impact and value being delivered by the team - typically weekly and monthly reporting is required.
- May accompany on field visits as appropriate to assess and monitor performance related to project goals.
- Ensure consistency of quality and performance delivery across project management requirements for team performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Senior, Clinical Trial Educator
IQVIA
Mexico, Yucatan
05.2021 - 03.2022
- Therapeutic areas: Alzheimer's Disease, Chronic inflammatory demyelinating polyneuropathy (Drug/Device Trial).
- Regions: North America, LATAM.
- Key responsibilities:
- Design and execution of strategies for recruitment and retention, support 24 hours/7days to answer questions or support site staffs.
- Choose the tools, resources and people that will help to develop a project, identify needs and set objectives.
- Identify the needs for remote trainings of research sites. Identify the requirements to perform remote trainings.
- Understanding the dynamics of self-infusion in each region, country and research site.
- Encouraging researchers about the benefits of the patients on self-infusion participation.
- Meet customer expectations in terms of site support.
Nurse Advisor
QuintilesIMS
Mexico, Yucatan
03.2015 - 05.2021
- Therapeutic areas: Diabetes Mellitus Type 2 (Device Trial)
- Region: LATAM
- Key responsibilities:
- Health education
- Preparation for clinical trial
- Design and execution of strategies for recruitment and retention, support 24 hours/7days to answer questions or help with any problem
- Liaison between sponsor and investigator team.
Postgraduate Coordinator
Modelo University
Merida, Yucatan
09.2012 - 03.2015
- Therapeutic Areas: Obesity, Nutrition
- Regions: LATAM (Mexico only)
- Key responsibilities:
- Design and evaluation of educational programs
- Teaching and training
- School administration
- Promotion of health programs
- Participation in academic forums and health conferences
Academic Manager
Mexican Diabetes Federation
Mexico, Mexico
05.2012 - 08.2014
- Therapeutic Areas: Obesity, Diabetes
- Regions: Latam (Mexico Only)
- Key responsibilities:
- Design and evaluation of educational programs
- Teaching and training
- School administration
- Promotion of health programs
- Participation in academic forums and health conferences
Education
Master of Science - Educational Research
Autonomous University of Yucatan
Mexico 08.2007 - 10.2009
Bachelor’s degree - Nutrition
Autonomous University of Yucatan
Mexico 09.1998 - 12.2003
Diabetes Educator - Diabetes Education
Mexican Diabetes Federation
Mexico 01.2007 - 12.2007
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Customer service
Project management
Cross-functional teamwork
Documentation and reporting
Project planning
Verbal and written communication
Staff training and development
Goal setting
Performance evaluations
Key performance indicators
Employee onboarding
Accomplishments
- Achieved recruitment expectations by completing the implementation plan with accuracy and efficiency.
- Documented and implemented best practices leading to the awarding of new projects.
- Manage projects with impact in different regions.
- Contribute to the appropriate selection of clinical research sites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
DrugDev
IVRS/IWRS (Interactive Voice/Web Response System)
SharePoint
Salesforce
Microsoft Office
Language
English: Speaking - Business Level, Reading - Business Level, Writing - Business Level
Spanish: Speaking - Fluent, Reading - Fluent, Writing - Fluent
Interests
Health Education
Training of trainers process
Nutrition
Diabetes Education
Autoimmune diseases
Project Management
Timeline
Manager, Clinical Trial Educator
IQVIA
04.2022 - Current
Senior, Clinical Trial Educator
IQVIA
05.2021 - 03.2022
Nurse Advisor
QuintilesIMS
03.2015 - 05.2021
Postgraduate Coordinator
Modelo University
09.2012 - 03.2015
Academic Manager
Mexican Diabetes Federation
05.2012 - 08.2014
Master of Science - Educational Research
Autonomous University of Yucatan
08.2007 - 10.2009
Diabetes Educator - Diabetes Education
Mexican Diabetes Federation
01.2007 - 12.2007
Bachelor’s degree - Nutrition
Autonomous University of Yucatan
09.1998 - 12.2003
Additional information
- Full availability of schedules
- Availability for change of address
- Availability to travel
- Driver's license
- Valid United States Visa
- Home office preferably
Publications
Duff, Kim RN, BSN; Soresini, Arianna RN, BSN, MPharm; Wolf, Nancy RN, BScN; Altan, Şukran RN, BScN; Bencomo, Wendy RDN, MEd; Fairchild, Alane RN, BSN; Ivankovic, Ivana RN; Sarpong, Evelyn RN, BSN; Kuczkowska, Anna MEd, BSN. Individualized Hyaluronidase-Facilitated Subcutaneous Immunoglobulin 10% Administration in Chronic Inflammatory Demyelinating Polyradiculoneuropathy: The Nurse’s Role. Journal of Infusion Nursing 48(3):p 166-180, May/June 2025. | DOI: 10.1097/NAN.0000000000000581
Additional information
- Full availability of schedules
- Availability for change of address
- Availability to travel
- Driver's license
- Valid United States Visa
- Home office preferably