Wendy Garcia
El Paso
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds
05.2018 - 12.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Hostess
Tkilaz
08.2020 - 09.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Associate of Business Administration -
Southwest Univesity
El Paso Tx.12.2023
No Degree -
UTEP
El Paso Tx. 08.2021
No Degree -
Midland College
Midland Tx01.2021
No Degree -
Community College Valle Verde
El Paso Tx08.2020
High School Diploma -
Eastwood High School
El Paso Tx07.2018
Skills
- Inventory Control
- Safety Compliance
- Supply Ordering
- Equipment Troubleshooting
- Mentoring and Coaching
- Energetic and Enthusiastic
- Opening and Closing Procedures
- Flexible Schedule
- Interpersonal Skills
- Staff Training and Onboarding
- Relationship Building
- Decision-Making
- Handling Customer Complaints
- Accurate Money Handling
- Punctual and Reliable
- Delegating Work
- Team Development
Certification
- Certified Shift Manager, McDonald's
- Microsoft Excel (Office 2016)
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Hostess
Tkilaz
08.2020 - 09.2020
Shift Manager
McDonalds
05.2018 - 12.2022
Associate of Business Administration -
Southwest Univesity
No Degree -
UTEP
No Degree -
Midland College
No Degree -
Community College Valle Verde
High School Diploma -
Eastwood High School
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