Wendy Erlingh Cruz Gutiérrez
Zapopan
Summary
Dynamic and results-oriented professional with extensive experience in front desk operations and sales assistance, notably at Estética Glamour. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organizational and communication skills. Proven track record in improving efficiency and cultivating positive client relationships, underpinned by adeptness in office administration and multi-line telephone operation.
Overview
7
7
years of professional experience
Work History
Recepcionista
Estética Glamour
05.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Asistente De Ventas
Bobois
10.2015 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Education
Carrera Trunca - Ingenieria Bioquimica
Universidad Tecnologica De Mazatlán
Mazatlán, SinaloaGraduado - Preparacion De Alimentos Y Bebidas
CBtis 51
Mazatlán, Sinaloa.08.2014
Skills
- Organization skills
- Data Entry
- Telephone skills
- Time Management
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
- Multi-line telephone operation
Timeline
Recepcionista
Estética Glamour
05.2021 - 12.2022
Asistente De Ventas
Bobois
10.2015 - 12.2016
Carrera Trunca - Ingenieria Bioquimica
Universidad Tecnologica De Mazatlán
Graduado - Preparacion De Alimentos Y Bebidas
CBtis 51
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