Wendy Michelle Aguilar Ceballos
General Manager
Mérida, Yucatán
Summary
Accomplished General Manager with a proven track record at EBOCADO and Dunkin', enhancing operational efficiency and team performance. Expert in strategic planning and operations management, I've spearheaded initiatives that significantly improved customer satisfaction and workplace culture. Skilled in menu development and team leadership, my approach has consistently resulted in increased brand recognition and growth.
Overview
4
4
years of professional experience
2
2
Languages
Work History
General Manager's Assistant
EBOCADO
04.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Motivated, trained, and disciplined employees to maximize performance.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
General Manager of Food Service
Dunkin
01.2024 - 02.2025
- Cultivated an inclusive workplace culture that encouraged friendly teamwork and supported professional growth opportunities for all employees.
- Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment and new branches of the franchise.
- Developed and implemented more comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols, all in accordance to the brand guidelines.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace, implementing new recipes.
Education
Bachelor of Arts - Gastronomy
Colegio De Gastronomía Del Sureste
Mérida, Yucatán, Mexico 05.2001 -
Skills
Menu development
Strategic planning skill
Operations management
Team leadership expertise
Financial reporting
Staff management
Inventory control
Workflow coordination
Timeline
General Manager of Food Service
Dunkin
01.2024 - 02.2025
General Manager's Assistant
EBOCADO
04.2021 - Current
Bachelor of Arts - Gastronomy
Colegio De Gastronomía Del Sureste
05.2001 -
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