Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilber Morales Narvaez

Zapopan

Summary

Friendly Agent with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.

Hardworking employee enthusiastic about learning New Ideas and improve current abilities. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Sales Agent

Avantive
05.2025 - Current
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Customer Service Agent

InTouch
11.2024 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Investigated and resolved customer inquiries and complaints quickly.

Texaco

Sales, Back Office
01.2022 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Did 5 months back office only. (Clients' claims)

Roman Delight

Manager,supervisor
01.2018 - 09.2021
  • Contributed to project efficiency by maintaining organized field notes and records.
  • Facilitated a positive work environment through open communication channels between colleagues, fostering constructive collaboration efforts.
  • Improved safety standards by accurately marking utility locations during construction staking assignments.

Education

Some College (No Degree) - Communications Systems Technology

Louisiana Community College
Lafayette, LA
08.2017 -

High School Diploma -

Acadiana High School
Lafayette, LA
05.2017 - Current

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Computer Skills

Customer Service

Team Management

Timeline

Sales Agent

Avantive
05.2025 - Current

Customer Service Agent

InTouch
11.2024 - 04.2025

Texaco

Sales, Back Office
01.2022 - 09.2023

Roman Delight

Manager,supervisor
01.2018 - 09.2021

Some College (No Degree) - Communications Systems Technology

Louisiana Community College
08.2017 -

High School Diploma -

Acadiana High School
05.2017 - Current

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Wilber Morales Narvaez