William Robert Shephard
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Trading the global markets is also a passion of mine and have acquired an extensive knowledge base on how money moves.
Overview
31
31
years of professional experience
Work History
Sales Closer
Palace Resorts
09.1995 - Current
- Current position of Closer/Finance Manager The Grand Moon. Moon Palace Spa and Golf Resort
- 170,000,000 career sales
- Sales room Manager Aventura Spa Palace
- Developed and implemented sales strategies to increase profits.
- Developed and maintain comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
- Built diverse and consistent members portfolio.
Sale Representative
Royal Resorts
01.1993 - 09.1995
- Sales representative, Developed skills to be a top performer
- Retained excellent client satisfaction ratings through outstanding sales service delivery.
- Managed accounts, members to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and to effectively demonstrate product features and competitive advantages.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
BBA - Business And Finance
University Of Toronto
Toronto Canada 06.1987
High School Diploma -
Orangeville District Secondary School
Orangeville Ontario Canada 09.1982
Skills
- Process Improvement
- Sales Consultation
- Customer Needs Assessment
- Business Development
- Strategic Planning
- Strategy Development
Professional Closer with 30 years in the vacation Club industry
- Sales Expertise
- Sales and Marketing expertise
- Performance Improvement
- Negotiation Tactics
- Sales Development
- Closing Talents
- Precessional Day Trader
Affiliations
Active member; TradePro Academy Toronto Ontario Canada
Anytime Fitness: Cancun Mexico
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Sales Closer
Palace Resorts
09.1995 - Current
Sale Representative
Royal Resorts
01.1993 - 09.1995
BBA - Business And Finance
University Of Toronto
High School Diploma -
Orangeville District Secondary School
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