Wilmer Duran
Casa Grande, AZ
Summary
Proven Service Technician at Al & Riley's Air Conditioning, adept in problem-solving and critical thinking, enhanced customer satisfaction by efficiently resolving technical issues. Skilled in multitasking and communication, consistently met deadlines, ensuring high-quality workmanship. Demonstrated dependability and a positive attitude, contributing to a 20% increase in client retention. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
15
15
years of professional experience
Work History
Service Technician
Al & Riley's Air Conditioning
01.2023 - 08.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Native New Yorker
Waiter
09.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Delivery Driver
Tom & Let Deliveries
05.2019 - 10.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Merchadiser
Coca- Cola
10.2013 - 09.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Welder
Stinger
08.2009 - 10.2013
- Welded in flat, horizontal, vertical, and overhead positions.
- Fabricated shop parts directly from blueprints.
- Prepared welding equipment to perform advanced welding work.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
Education
High School Diploma -
UEI College
Mesa, AZ11.2022
Skills
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Active Listening
- Dependable and Responsible
- Organizational Skills
- Critical Thinking
- Calm Under Pressure
- Decision-Making
- Organization and Time Management
Timeline
Service Technician
Al & Riley's Air Conditioning
01.2023 - 08.2024
Native New Yorker
Waiter
09.2022 - 12.2022
Delivery Driver
Tom & Let Deliveries
05.2019 - 10.2021
Merchadiser
Coca- Cola
10.2013 - 09.2018
Welder
Stinger
08.2009 - 10.2013
High School Diploma -
UEI College
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