Summary
Overview
Work History
Education
Skills
Timeline
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Wuendi Natali Jurado Guzman

Customer Service/ Tech Support / Sales Bilingual Agent
Chicoloapan, México

Summary

Dynamic professional with a proven track record in tech support at Porch, enhancing customer satisfaction through timely assistance. Skilled in sales and adept at managing pressure, I leverage my expertise in Salesforce to drive business growth while delivering exceptional service. Committed to continuous improvement and effective teamwork in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Tech Support

Porch / Palmtech
04.2024 - Current
  • Improved overall customer satisfaction by providing timely technical support and addressing concerns effectively.
  • Enhanced customer satisfaction by providing timely and accurate technical support to clients.

Business Development Representative

SpotOn
07.2022 - 07.2023
  • Used SalesForce to handle current portfolio and prospective leads.
  • Developed business pipeline using cold and warm techniques.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Provided exceptional customer service, resulting in increased client satisfaction and repeat business.

Customer Service for Timeshares

Alfa Y Omega MZT
03.2019 - 02.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Platte County High School
Missouri, USA
05.2001 -

Skills

    * Native english

    * Great customer service

    * Ability to work under pressure

    * Basic tech support knowledge

    * Sales

Timeline

Tech Support

Porch / Palmtech
04.2024 - Current

Business Development Representative

SpotOn
07.2022 - 07.2023

Customer Service for Timeshares

Alfa Y Omega MZT
03.2019 - 02.2022

High School Diploma -

Platte County High School
05.2001 -

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Wuendi Natali Jurado GuzmanCustomer Service/ Tech Support / Sales Bilingual Agent