Wuendi Natali Jurado Guzman
Customer Service/ Tech Support / Sales Bilingual Agent
Chicoloapan, México
Summary
Dynamic professional with a proven track record in tech support at Porch, enhancing customer satisfaction through timely assistance. Skilled in sales and adept at managing pressure, I leverage my expertise in Salesforce to drive business growth while delivering exceptional service. Committed to continuous improvement and effective teamwork in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Tech Support
Porch / Palmtech
04.2024 - Current
- Improved overall customer satisfaction by providing timely technical support and addressing concerns effectively.
- Enhanced customer satisfaction by providing timely and accurate technical support to clients.
Business Development Representative
SpotOn
07.2022 - 07.2023
- Used SalesForce to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
Customer Service for Timeshares
Alfa Y Omega MZT
03.2019 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Platte County High School
Missouri, USA 05.2001 -
Skills
* Native english
* Great customer service
* Ability to work under pressure
* Basic tech support knowledge
* Sales
Timeline
Tech Support
Porch / Palmtech
04.2024 - Current
Business Development Representative
SpotOn
07.2022 - 07.2023
Customer Service for Timeshares
Alfa Y Omega MZT
03.2019 - 02.2022
High School Diploma -
Platte County High School
05.2001 -