Xhiomara Anaid Lopez Bajonero
Mexico City
Overview
7
7
years of professional experience
Work History
Digital Market Activation Manager
HSBC
08.2022 - Current
- Support US, Mexico and Canada market's stakeholders to embrace and adopt digital change at scale and speed.
- Lead market activation activities to support business to enable customer activation of more than 10 new functionalities into the hands of our customers
- Lead change and adoption activities to ensure the less impact to our internal and external customers.
Digital Portfolio Project Manager
HSBC
09.2020 - 08.2022
- Management of projects infer agile methodology and following the change framework, projects focused on features and capabilities for Mobile X app, including the successful implementation of e-statements for credit card
- Management of the implementation of project Open Banking phase 1, which include the exposure via API of ATMs public data
- Support in the design of end to end Discovery phase working closely with IT
- Certified business agility coach by concluding the programme being part of the second cohort
- Active coach in cohort 4.
Business Management Manager / WPB COO
HSBC
06.2019 - 09.2020
- Successful management of initiatives aligned to key objectives of WPB COO, ways of working and plan execution of those initiatives were design to have periodic delivers which shown results
- Excellent management of dependencies, in order to have a faster closure of actions assigned to WPB COO
- Deep engagement with senior managers creating a strong networking which helped to obtain rapidly information for important deliverables.
Sales Quality Regional Leader
HSBC, Mexico City & LAM
06.2018 - 06.2019
- Successful regional implementation on new sample selection tool to test sales on a risk based approach to mitigate mis-selling risk
- Guidance in the transition of Argentina and Mexico local grading process.
- Serve as the focal point between Sales Quality Global Team and LAM SQ teams.
Sales Quality Wealth Management Manager
HSBC
02.2017 - 06.2018
- Decreased around 80% of Misconduct cases through a proficient knowledge in issues treatment and sales processes
- Lead the integration of Private Banking products such as equities, bonds, structured products and Lombard lending to Sales Quality reviews.
Education
Master in Information Technology Management - Technology
Tecnológico de Monterrey
2025
Bachelor of International Finance - International Investment
Monterrey University
May 2013
Bachelor - Business Administration
Navarra Public University
May 2011
Skills
- Lead change and manage people through change
- Ability to communicate and work effectively with multicultural teams
- Experience to communicate and engage with senior stakeholders
- Experience in agile methodology implementation
Languages
Spanish
English
French
Timeline
Digital Market Activation Manager
HSBC
08.2022 - Current
Digital Portfolio Project Manager
HSBC
09.2020 - 08.2022
Business Management Manager / WPB COO
HSBC
06.2019 - 09.2020
Sales Quality Regional Leader
HSBC, Mexico City & LAM
06.2018 - 06.2019
Sales Quality Wealth Management Manager
HSBC
02.2017 - 06.2018
Master in Information Technology Management - Technology
Tecnológico de Monterrey
Bachelor of International Finance - International Investment
Monterrey University
Bachelor - Business Administration
Navarra Public University
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