AppFolio
Ximena Cárdenas Terán
Remote Property Manager
Mexico City
Summary
HOA management professional with extensive experience in community oversight and property administration. Proven ability to enhance community satisfaction through effective management and strategic planning. Known for collaborative teamwork and adaptability in meeting evolving community needs, with strong skills in communication and problem-solving.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
HOA Manager
VerraTerra Real Estate & Property Management
Seattle, WA
04.2023 - Current
- Experienced in managing the day-to-day operations of 25 single-family Homeowners Associations (HOAs).
- Responsible for overseeing collection efforts, issuing monthly violation notices, and coordinating regular meetings with board members.
- Maintain ongoing communication with homeowners and vendors to ensure smooth operations and timely resolution of issues.
- Skilled in balancing administrative duties with proactive community management and client relations.
- Negotiated favorable contracts with vendors for services such as landscaping, security, and maintenance, securing quality work at competitive prices.
- Safeguarded the financial stability of the association by diligently collecting dues from homeowners and pursuing delinquent accounts when necessary.
- Improved community satisfaction by effectively managing HOA finances and addressing member concerns promptly.
- Enhanced communication between board members and residents by organizing regular meetings.
- Optimized budget allocation by closely monitoring expenses and identifying areas for cost reduction.
- Facilitated smooth transitions during board elections, providing support for new members to understand their roles and responsibilities.
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed annual operating budgets.
- Communicated effectively with owners, residents, and on-site associates.
Portfolio Manager
Brigs, LLC
08.2022 - Current
- Company Overview: Top property management company in New England (MA and NH)
- Managing a portfolio of up to 15 properties across New England for a top property management company, overseeing all aspects of day-to-day operations.
- Responsibilities included budgeting, coordinating and leading board and owner meetings, setting up and tracking maintenance requests, and maintaining regular communication with property owners and HOA board members.
- Focused on building strong relationships, ensuring client satisfaction, and promoting long-term retention through responsive service and proactive management.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Communicated effectively with owners, residents, and on-site associates.
Executive Assistant to Vice President
09.2020 - 08.2022
- Served as Executive Assistant to the Vice President of Condo Management, providing high-level administrative and operational support.
- Assisted with various property management tasks, managed complex scheduling and calendar coordination, and prepared detailed agendas and meeting minutes.
- Acted as a liaison between the VP and other department managers to ensure timely completion of tasks and effective cross-team communication.
- Supported strategic planning and daily operations with a focus on organization, accountability, and efficiency.
Administrative Assistant
Ken Hair Studio
07.2018 - 09.2020
- Assistant to the head manager.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Graphic Design -
Universidad Iberoamericana
01.2012 - 01.2013
Diplomate - Illustration
Studio Artistico Abiti
01.2011 - 01.2012
Skills
- Collections Management (Accounts Receivable)
- HOA Management
- Board relations
- Property management
- Budget planning
- Vendor relationship management
- AppFolio
Websites
Software
Vantaca
G-Suite
Microsoft Office
StrongRoom
Timeline
HOA Manager
VerraTerra Real Estate & Property Management
04.2023 - Current
Portfolio Manager
Brigs, LLC
08.2022 - Current
Executive Assistant to Vice President
09.2020 - 08.2022
Administrative Assistant
Ken Hair Studio
07.2018 - 09.2020
Graphic Design -
Universidad Iberoamericana
01.2012 - 01.2013
Diplomate - Illustration
Studio Artistico Abiti
01.2011 - 01.2012
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