Ximena Mairena Ortiz

• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Reviewed human resources paperwork for accuracy and completeness.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Maintained human resources information system and kept employee files up to date and accurate.
• Deliver accurate and timely HR administration support to internal stakeholders, ensuring adherence to HR procedures and processes.
• Currently participating in a Global HR Automation project.

HR Services Coordinator who provides HR administration services to the employees, managers and HR community. This role is responsible for accurate and timely handling of Employee Lifecycle Transactional cases, administering HR-related documents compliant with applicable legislation and ensuring that the relevant HR systems are up to date where applicable.

Achievements:

• Started the Coordination model in the Service Center by being the first person that transitioned a country from EMEA to Costa Rica. First, supported the Netherlands and currently I am supporting Switzerland, I am responsible for all Kronos transactions (overall time and vacation management).
• Provide HR administration services to the employees, managers and HR community. I am responsible for accurate and timely handling of Employee Life-cycle Transactional cases, for example the On-boarding and off-boarding process.
• Deliver accurate and timely HR administration support to internal stakeholders, ensuring adherence to HR procedures and processes.
• Participated in a project to review documents and transfer knowledge of recurrent cases to help increase case resolution on Tier 0 or 1 level.
• Interact and work closely with the HR Service Advisors and other HR teams on issues that required involvement of teams beyond the HR Shared Services team.

Tier 1 Agent for the HR Services Community. Involved in global tasks such as creation of knowledge base articles for the Lonza employees, case analysis for the constant improvement of the shared service.

· SME of service-now for HR Services

· Global improvement of functionality of service-now (SNOW 2.0)

· Standardization of processes on the HR Community.

Internal technical service to managers/GHO and VIPs from USA, Malaysia, Germany, Switzerland and Czech Republic; for the following Business Units: eCommerce, Express, DGFF, DSC, GBS (Global Business Service) and CSI (Customer Solutions & Innovation)

· CLP (certified logistics professional)

· Local coordinator of the global project of internal employee survey for ITS

• Maintained appropriate filing of personal and professional documentation.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Kept detailed track of household and maintenance inventory and schedules.
• Displayed absolute discretion at handling confidential information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Attended meetings, took notes and tracked action items.