XIN WEN
Service Manager
Panama City
Summary
At Huawei Technologies Co., Ltd, spearheaded initiatives that significantly enhanced customer satisfaction, leveraging expertise in customer service management and team leadership. By implementing streamlined processes and fostering interdepartmental collaboration, not only resolved complaints efficiently but also boosted service quality, demonstrating a strong blend of relationship building and strategic oversight and delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.
Overview
2
2
years of professional experience
Work History
Service Manager
Huawei Technologies Co., Ltd
07.2022 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved 30 customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with 20 customers to discuss service needs and develop effective and practical solutions.
Education
Master of Science - Railroad And Railway Transportation
Southwest Jiaotong University
Chengdu,China 05.2001 -
Bachelor of Science - Railroad And Railway Transportation
Southwest Jiaotong University
Chengdu,China 05.2001 -
Skills
Timeline
Service Manager
Huawei Technologies Co., Ltd
07.2022 - Current
Master of Science - Railroad And Railway Transportation
Southwest Jiaotong University
05.2001 -
Bachelor of Science - Railroad And Railway Transportation
Southwest Jiaotong University
05.2001 -
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