YADIRA LIZETH ROBLES HERRERA
CUSTOMER SERVICE REPRESENTATIVE
Guadalajara
Summary
Skilled and experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction always with a smile. An analytical thinker who works collaboratively to get the job done, and works to keep and increase customer satisfaction with every phone call.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
TATA CONSULTANCY SERVICES
10.2023 - Current
- Worked for the campaign JCPENNEY, as client partner for our customers, placing orders, taking payments and guide them through the system.
- Managed over 60 customer calls per day.
- Recently, I was promoted to a new campaign as Energy Advisor for Southern California Edison, here, Im able to help the customer to navigate the website, make payments, support on billing and credit explanation and do basic troubleshooting.
Client Partner
KUESKI
12.2019 - 10.2023
- Helped customers with complaints and questions, gave customers information about products and services by helping customers understand the product and answering questions about their inquiries
- Troubleshot with our third-party sellers working in our app for online purchases
- In charge of the mail channel, taking care of the dynamic, the results, the quality, and the productivity of the team
- Responsible for assisting and doing floor support for the new hires.
Customer Service Representative
ALORICA
06.2017 - 08.2017
- Assisted customers by providing helpful information, answering questions, and responding to complaints and coming out with solutions.
Customer Service Representative
Beliveo
6 2016 - 5 2017
- Exceeded customer service expectations by providing friendly and courteous service to all of our clients
- Responsible for giving clients explanations about their invoices and account statements
- Worked as an IT advocate, solving customers problems with their Home Security System
- Provided customers with live support on their surveillance system.
Education
CUCSH, Centro Universitario de Ciencias Sociales y Humanidades
Guadalajara, Jalisco 08.2013 - 05.2016
Give and receive Feedback -
02.2022 - 05.2022
How to handle a difficult conversation - undefined
03.2022 - 05.2022
Emotional intelligence course for Customer Service - undefined
04.2022 - 05.2022
Skills
Proactive
Multitasking Skills
Ability to Work in a Team
Highly responsible/reliable
Highly Organized
Always on time
Customer Relations
Leadership Skills
Effective teaching
Conflict Resolution
Proactive
Timeline
Customer Service Representative
TATA CONSULTANCY SERVICES
10.2023 - Current
Emotional intelligence course for Customer Service - undefined
04.2022 - 05.2022
How to handle a difficult conversation - undefined
03.2022 - 05.2022
Give and receive Feedback -
02.2022 - 05.2022
Client Partner
KUESKI
12.2019 - 10.2023
Customer Service Representative
ALORICA
06.2017 - 08.2017
CUCSH, Centro Universitario de Ciencias Sociales y Humanidades
08.2013 - 05.2016
Customer Service Representative
Beliveo
6 2016 - 5 2017