Yael Montiel
Playa Del Carmen, Mexico ,Quintana Roo
Summary
Enthusiastic sales executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service practices and sales principles, with training in management and problem solving. Motivated to learn, grow and excel in the sales and hospitality industry.
Overview
3
3
Certifications
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Family Babysitter
Several Multicultural Families
Qatar , Doha
08.2017 - 02.2018
- Established lasting, professional connections with over 10 families and children by encouraging open communication and delivering positive feedback.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
Pet Sitter
Several Multicultural Families
Qatar, Doha
08.2017 - 02.2018
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Spokesperson - Environmental Club
American School of Doha
Doha, Qatar
10.2016 - 06.2017
- VOLUNTEER
- Successfully planned and organized over 4 fundraisers, gaining excess 20% of original targeted annual budget.
- Created plans and communicated deadlines to ensure projects were completed on time.
- During fundraisers and events offered friendly and efficient service to all customers, handled challenging situations with ease.
Head of Organising Committee(United Nations Model)
Colegio Antonio Jose de Sucre
Mexico City, Mexico
10.2013 - 04.2014
- VOLUNTEER
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Mini MBA - Business
Shaw Academy
Online 12.2020 - Current
Diploma in Sales -
Shaw Academy
Online 11.2020 - Current
Diploma in Leadership And Management -
Shaw Academy
Online 08.2020 - Current
Diploma in Project Management -
Shaw Academy
Online 08.2020 - Current
EASA Comecial Pilot Licence - Aviation
Jetstream Aviation Academy
Athens,Greece 05.2018 - 08.2020
High School Diploma -
American School Of Doha
Doha, Qatar 08.2016 - 06.2017
Skills
Customer Relationship Management
Certification
Social Etiquette and Empowerment ( by Emma DuPont School of Etiquette)
Team Activities
- Distinguished member of the Drama Club at the American School of Doha (2016/17)
- Co-captain Cheerleader at Instituto Miguel Angel ( 2014/2015) Lead my team to 2nd place in the annual schools championship.
- Team Captain and teacher assistant in Hwarang Taekwondo academy (Mexico City 2011-2014)
Timeline
Mini MBA - Business
Shaw Academy
12.2020 - Current
Diploma in Sales -
Shaw Academy
11.2020 - Current
Social Etiquette and Empowerment ( by Emma DuPont School of Etiquette)
10-2020
Diploma in Leadership And Management -
Shaw Academy
08.2020 - Current
Diploma in Project Management -
Shaw Academy
08.2020 - Current
EASA Comecial Pilot Licence - Aviation
Jetstream Aviation Academy
05.2018 - 08.2020
Family Babysitter
Several Multicultural Families
08.2017 - 02.2018
Pet Sitter
Several Multicultural Families
08.2017 - 02.2018
C1 Level IELTS Certificate
01-2017
Spokesperson - Environmental Club
American School of Doha
10.2016 - 06.2017
High School Diploma -
American School Of Doha
08.2016 - 06.2017
C1 Level Certificate of Advanced English (by Cambridge English Language Assessment)
07-2015
Head of Organising Committee(United Nations Model)
Colegio Antonio Jose de Sucre
10.2013 - 04.2014
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