YAEL ALEJANDRO ORTEGA SANTOS
Síntesis profesional
Solution focused dedicated to maintaining satisfaction through fast, knowledgeable assistance. Versed in costumer service processes and ways to resolve different issues. Careful to fully document encounters and give accurate information.
My goal is to become a real person who ephatize with the others to archive the objetives, because I got the skills to do it, I like to treat with people thats in doubt about their life and don't know what to do; all because I'm a charming and comfortable person who always dealed with tha kind of situations.
I consider myself as an ambicious person that want to succes in life no matter what it takes to make it possible, always for the right way. I am the best option for your company because I always give results.
Información general
1
1
year of professional experience
1
1
Certification
Experiencia laboral
Sales and Customer Service Representative
SUBURBIA
TOLUCA, Méx.
2025.03 - 2026.01
- Costumer service, solving doubts about their products, sales representative in the electronics area, and consulting with the general manager about inventory.
- Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction.
- Used software, databases scripts and tools during phone calls to support positive communications.
Estudios
8.6 - FARMACEUTICAL CHEMIST
Unovesidad Autónoma del Estado de Mëxico
TOLUCA 2001.05 -
Competencias
- Market research and analysis
- Pitch development
- Effective communication
- Negotiation expertise
- Effective delegation
- Public speaking
Languages
español
First language
English
Proficient
C2
Certificación
- TOELF ITP 620.
- Digital Sales Agent Certification.
- Sales Certification.
Cronología
Sales and Customer Service Representative
SUBURBIA
2025.03 - 2026.01
8.6 - FARMACEUTICAL CHEMIST
Unovesidad Autónoma del Estado de Mëxico
2001.05 -