Yael Isaac Delgadillo Velasco
Call Center Sales Agent
Iztapalapa
Summary
Passionate individual looking for new experiences and opportunities and personal achievement, very friendly and willing to help others in need, always warmful and full of joy ready to work looking in boasting a career involved with processing applications and partnering with vendors, fellow employee and residents. A smart Letting Agent known for regularly achieving and not rarely exceeding monthly sales targets and implementing self marketing strategies.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales and Customer Service Representative
Foundever
CDMX
06.2024 - Current
- Specialized service to premium accounts
- Issue solving with quickness
- Sales included regarding packages of internet and mobile plans for Verizon
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Achieving monthly goals for sales per call that includes adding value 75% of calls
Rental Agent
Telvista
Remote
1 2024 - 03.2024
- Rental advisor specialized in management of inquiries regarding rental cars
- Sales included in both Spanish and English in regards traveling packages for rental vehicles
- Welcomed guests to call, asked open-ended questions and offered assistance with any issues or concerns.
- Added value to over 20 people per day regarding their rentals
Customer Service Representative
Teleperformance
CDMX
10.2022 - 01.2024
- Customer service representative taking care of bank accounts and several benefits regarding MasterCard cards.
- Back office job following up cases such as lost card or similar
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Sales included but not main point of it regarding insurances and travel benefits
- Managed over 50 calls per day
Education
High School - Industrial Mechanics
CBTis No.78
Veracruz 07.2017 - 08.2020
Skills
- Information analysis
- Organization
- Customer Service
- Prospective lead follow-up
- Issue escalation
- Sales and marketing aptitude
- Effective communication
- Telesales
- Contract and deal negotiation
Timeline
Sales and Customer Service Representative
Foundever
06.2024 - Current
Customer Service Representative
Teleperformance
10.2022 - 01.2024
High School - Industrial Mechanics
CBTis No.78
07.2017 - 08.2020
Rental Agent
Telvista
1 2024 - 03.2024
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