Yahaira Gonzalez
McAllen
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist
Motorola Solutions
12.2022 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
Customer Care Consultant
Motorola Solutions, Inc.
09.2019 - 12.2022
- Assisting all inbound calls related to Customer Services and Radio Repair
- Validating warranty on devices
- Processing invoice payments
- Assisting with basic triage on specific radios
- Assisting inbound calls regarding basic Accounts Receivable inquiries
- Creating incidents for inbound calls and assigning them to Technical Support
- Supporting other departments when short-staffed
Billing Clerk
Lightning Delivery
08.2018 - 11.2018
- Composed, sent, received, and distributed correspondence through letters and emails
- Handled customer questions and complaints with professional courtesy
- Organized and managed customer invoices and payments
- Prepared weekly logs of business activity
Administrative Assistant
Maral Carriers, LLC
06.2018 - 07.2018
- Composed, sent, received, and distributed correspondence through letters and emails
- Created and organized training materials for various office positions
- Inventoried office supplies and managed ordering of new supplies when required
- Juggled answering phones while attending in-person clients
- Organized and managed customer invoices and payments
Accounting Assistant
Macro Logistics, LLC
10.2014 - 05.2015
- Advises various departments on financial activities such as funding and accounting codes
- Balanced and reviewed monthly reports
- Organized procedures for month-end closing reports
- Reconciled and analyzed monthly reports
Education
GED -
Premier High School
07.2019
Skills
- Desktop Component Repair
- Software Debugging
- Technical Troubleshooting
- Debugging
- Remote Diagnostics
- Customer Experience Management
- Problem Resolution
- Customer Support
- Remote Support
- Videoconferencing
- Technical Support
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Technical Support Specialist
Motorola Solutions
12.2022 - Current
Customer Care Consultant
Motorola Solutions, Inc.
09.2019 - 12.2022
Billing Clerk
Lightning Delivery
08.2018 - 11.2018
Administrative Assistant
Maral Carriers, LLC
06.2018 - 07.2018
Accounting Assistant
Macro Logistics, LLC
10.2014 - 05.2015
GED -
Premier High School
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