Yaiir Degollado
Country Manager
Toluca
Summary
Strategic Country Manager based in Mexico City with deep experience leading IT large delivery teams, operations & financial teams. (80M USD Country Business, TAV Services Area) Executive Relationship (Enterprise & Mid Market Segments) focus on Digital Transformation Services, As a Services Solutions, Data-Driven Solutions, Intelligent Edge, Hybrid Cloud & Advisory and Professional Services.
Results-oriented leader with a special focus on creating high-performing teams, “Customer Success & Business DNA", a talented manager with expert team leadership, planning, and organizational skills built during a successful career. Diligent trainer and mentor with exceptional management abilities and a results-driven approach with expertise in new business development, financial reporting, profit and loss assessment. Exceptional communicator with first-rate problem-solving and negotiation skills. Recognized for exceptional growing tendency and delivery services in the country within highly competitive markets.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Country Manager
Hewlett Packard Mexico
Mexico City
02.2018 - Current
- Deep experience gathering information on competitor activities and market trends to enhance strategic decision-making.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Negotiated with service providers and vendors to improve margins, saving $2M annually.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Prepared annual budgets with controls to prevent overages.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented growth initiatives in different clients in order to generate business opportunities (18M Growth YoY).
Regional Manager
Hewlett Packard Enterprise
Mexico City
01.2016 - 01.2018
- Developed Delivery strategy based on research of customers contracts and enterprise market conditions.
- Evaluated internal costs against expected TCV and establish structures to achieve profit targets.
- Supervised staff (Account Delivery Managers) to optimize brand expansion, delivery initiatives and productivity.
- Established and maintained operational standards for Argentina, Chile, Colombia, Peru and Mexico. (85M usd Top Accounts Business)
- Spearheaded routine operations and special program initiatives for regional group. (All WW metrics on target and 8M usd Growth YOY)
- Worked diligently to resolve unique and recurring complaints, promoting customer loyalty and enhancing operations.
- Improved customer experience by implementing Customer-Centric Mindset Methodology in all locations.
Service Delivery Manager
Hewlett Packard Enterprise
Mexico City
01.2012 - 12.2017
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Interfaced effectively with strategic accounts in order to give exceptional service. (Total Customer Experience 91% overachievement)
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Supervised 24x7 value operations of delivery area staffed by 45 team members.
Strategic Account Delivery Manager
Hewlett Packard
Mexico City
08.2009 - 12.2011
- Suggested solutions and innovative ideas to meet client needs.
- Established delivery priorities to execute strategic account management.
- Created initiatives by matching business problems to product and service solutions.
- Increased profitability and lifetime customer value by coordinating exceptional service experience.
- Built credibility and trust to influence client's buying decisions.
- Handled problematic customers and maintain excellent customer service.
- Created and implemented aggressive action plan to address support issues.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Reported value base delivery to higher management.
- All Contracts Scope & Services on target.
- Managed over 40 Top Customer in Latam.
Education
Business Administration
Universidad Latinoamericana
Mexico City 05.2001 -
Skills
Operational planning
undefinedTimeline
Country Manager
Hewlett Packard Mexico
02.2018 - Current
Regional Manager
Hewlett Packard Enterprise
01.2016 - 01.2018
Service Delivery Manager
Hewlett Packard Enterprise
01.2012 - 12.2017
Strategic Account Delivery Manager
Hewlett Packard
08.2009 - 12.2011
Business Administration
Universidad Latinoamericana
05.2001 -
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