Yaiir Degollado
Country Manager
Toluca
Summary
Strategic Country Manager based in Mexico City with deep experience leading IT large delivery teams, operations & financial teams. (80M USD Country Business, TAV Services Area) Executive Relationship (Enterprise & Mid Market Segments) focus on Digital Transformation Services, As a Services Solutions, Data-Driven Solutions, Intelligent Edge, Hybrid Cloud & Advisory and Professional Services.
Results-oriented leader with a special focus on creating high-performing teams, “Customer Success & Business DNA", a talented manager with expert team leadership, planning, and organizational skills built during a successful career. Diligent trainer and mentor with exceptional management abilities and a results-driven approach with expertise in new business development, financial reporting, profit and loss assessment. Exceptional communicator with first-rate problem-solving and negotiation skills. Recognized for exceptional growing tendency and delivery services in the country within highly competitive markets.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Country Manager
Hewlett Packard Mexico
Mexico City
02.2018 - Current
- Deep experience gathering information on competitor activities and market trends to enhance strategic decision-making.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Negotiated with service providers and vendors to improve margins, saving $2M annually.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Prepared annual budgets with controls to prevent overages.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented growth initiatives in different clients in order to generate business opportunities (18M Growth YoY).
Regional Manager
Hewlett Packard Enterprise
Mexico City
01.2016 - 01.2018
- Developed Delivery strategy based on research of customers contracts and enterprise market conditions.
- Evaluated internal costs against expected TCV and establish structures to achieve profit targets.
- Supervised staff (Account Delivery Managers) to optimize brand expansion, delivery initiatives and productivity.
- Established and maintained operational standards for Argentina, Chile, Colombia, Peru and Mexico. (85M usd Top Accounts Business)
- Spearheaded routine operations and special program initiatives for regional group. (All WW metrics on target and 8M usd Growth YOY)
- Worked diligently to resolve unique and recurring complaints, promoting customer loyalty and enhancing operations.
- Improved customer experience by implementing Customer-Centric Mindset Methodology in all locations.
Service Delivery Manager
Hewlett Packard Enterprise
Mexico City
01.2012 - 12.2017
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Interfaced effectively with strategic accounts in order to give exceptional service. (Total Customer Experience 91% overachievement)
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Supervised 24x7 value operations of delivery area staffed by 45 team members.
Strategic Account Delivery Manager
Hewlett Packard
Mexico City
08.2009 - 12.2011
- Suggested solutions and innovative ideas to meet client needs.
- Established delivery priorities to execute strategic account management.
- Created initiatives by matching business problems to product and service solutions.
- Increased profitability and lifetime customer value by coordinating exceptional service experience.
- Built credibility and trust to influence client's buying decisions.
- Handled problematic customers and maintain excellent customer service.
- Created and implemented aggressive action plan to address support issues.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Reported value base delivery to higher management.
- All Contracts Scope & Services on target.
- Managed over 40 Top Customer in Latam.
Education
Business Administration
Universidad Latinoamericana
Mexico City 05.2001 -
Skills
Operational planning
Strategic planning
Staff Management
Market development
Budget Management
Quality assurance
Vendor relationship management
Operations management
Sales and marketing
Key Performance Indicators
Negotiation
Business Development
Improvement initiatives
Business administration
Timeline
Country Manager
Hewlett Packard Mexico
02.2018 - Current
Regional Manager
Hewlett Packard Enterprise
01.2016 - 01.2018
Service Delivery Manager
Hewlett Packard Enterprise
01.2012 - 12.2017
Strategic Account Delivery Manager
Hewlett Packard
08.2009 - 12.2011
Business Administration
Universidad Latinoamericana
05.2001 -